cancel
Showing results for 
Search instead for 
Did you mean: 
smather
New Contributor

Re: RE: Non-windows support

Any idea of the timeline for supporting linux from LogmeIn Rescue for Windows? 

smather
New Contributor

Logmein Rescue ability to connect to other operating systems coming when?

I have a client running Linux who needs my technical support. How soon may I expect to be able to use LogMeIn Rescue (running on Windows) to support a client running Linux? (Checking the boards here I see that the last time this question was asked was 8 years ago, and an engineer answered that they were "working on it"...)

 

Thanks.

epartida
New Contributor

Re: LMI Rescue for Linux

It doesn't work on linux anymore.

 

The latest version is not compatible with Wine anymore..

 

Something got updated that it stop working.

 

I wonder if microsoft is a parter of logmein that developers don't even care to make it work with wine.

 

I guess the only way to support Linux is using Teamviewer.

paleRider67
Retired LogMeIn Contributor

Re: LMI Rescue for Linux

Hi epartida,
I'm an avid Linux user myself and I understand your point, it would be great to use Rescue on Linux. However, there's also a reality on the ground that we must consider.
epartida wrote: 

"I wonder if microsoft is a parter of logmein that developers don't even care to make it work with wine."

 


-LogMeIn Rescue is fully supported on Mac (for both client applet and tech console)

-Wine is the last thing I would use in a professional environment. Even updates on Wine result in very different performance with a single version of a program. I have never seen a company developing professional and proprietary tools targeted at Wine.

 

To my knowledge, the reasons why Rescue is not officially supported on GNU / Linux are:

 

1 - the huge amount of Linux distributions available. Ubuntu is far from being the only / best Linux version.

2 - Most major distros have their own package manager, in other words it would not be possible to release a Ubuntu version as a .deb package (although a Debian deb would work on Ubuntu) given that Arch users would need tar.xz, Fedora or Red Hat would need RPMs, and so forth. Releasing source code isn't an option either as Rescue is proprietary software.

3 - Linux is also known to be fully customizable, and supporting a professional tool on such customized environments can be tricky.

 

As you mentioned, Teamviewer does work on Linux but then you should also consider the following:

 

1 - Rescue has way more features than Teamviewer

2 - Rescue has stronger security settings, which never come without a few restrictions

3 - Rescue is designed as one-off remote control support tool, not a simple remote control solution like Teamviewer or even other LogMeIn products such as Pro. Therefore, in most cases, Rescue is used to perform IT tasks on user PCs. As you probably know, Linux users are usually tech savy and will hardly need to be helped from IT technicians.

 

The only thing I can recommend (and it works) is to install the free tool Oracle VirtualBox on your Linux machine and create a Windows Virtual Machine there.

 

Hope this clarifies!

geckofish
New Contributor

Re: LMI Rescue for Linux

PaleRider67, I'm not sure most linux users will accept your argument.

 

Firstly, the LMIR app for Mac has some sort of Wine wrapper around it, this is immediatly apparent to any user who's had to use it.

 

"1 - Rescue has way more features than Teamviewer

2 - Rescue has stronger security settings, which never come without a few restrictions

3 - Rescue is designed as one-off remote control support tool, not a simple remote control solution like Teamviewer or even other LogMeIn products such as Pro. Therefore, in most cases, Rescue is used to perform IT tasks on user PCs. As you probably know, Linux users are usually tech savy and will hardly need to be helped from IT technicians."

 

With regards to the above:

 

1. Rescue also costs way more, it should have more features.

2. It runs on wine for mac.

3. I think the main issue here is the inability to use LMIR Console on Linux, not the inability to connect and provide on-the-fly support to linux end users.

 

The fact of it is, LMIR is priced marginally higher than the likes of TeamViewer, I don't think it's unreasonable to expect it be available for at least a couple of the major distros.

Xanderful
New Contributor

Re: LMI Rescue for Linux

Totally agree with this statement. We currently have 500+ unattended machines on Logmein Rescue support, and yet because LMIR is not supported on Linux, I really am leaning to just drop Logmein.
Teamviewer, though may not have all of the options LMIR has, it has enough of them to be used for Unattended access in case of an emergency and it is honestly more cost effective.
So why dont I switch? Because I would have to re-do 500 Unattended accesses again, but at some point it is worth it just like when I switched over 200+ from Go To Assist support.
pettersonbelli
Active Contributor

Remote access to Linux machines in LMI Rescue.

In English:

Remote access to Linux machines in LMI Rescue.

 

We have a suggestion for improving Linx, which is a great partner of Loupen Brazil.

They are asking LMI Rescue, which works with support on Windows machines, to start operating immediately on LINUX machines, as their customers are migrating the operation to LINUX and there is the possibility of a great loss for all of us (Customers, partners and LogMeIn Supplier ) if that does not happen.

Therefore, our suggestion is that the LMI Rescue tool can serve machines with this operating system as quickly as possible. We will run high risks if the solution is not expanded and updated to meet this type of equipment in the short term. We rely on your development team to improve the solution and thus attract more customers to LogMeIn.

Thanks!

 

In Portuguese:

Acesso remoto a máquinas Linux no LMI Rescue.

 

Estamos com uma sugestão de melhoria da Linx, que é uma grande parceira da Loupen Brasil. Estão solicitando ao LMI Rescue, que atua no suporte em máquinas Windows, que comecem a atuar imediatamente em máquinas LINUX, pois seus clientes estão migrando a operação para LINUX e existe a possibilidade de um grande prejuízo para todos nós (Clientes, parceiros e Fornecedor LogMeIn) se isso não acontecer. Portanto, nossa sugestão é que a ferramenta LMI Rescue possa servir máquinas com este sistema operacional o mais rápido possível. Correremos altos riscos caso a solução não seja ampliada e atualizada para atender esse tipo de equipamento no curto prazo. Contamos com sua equipe de desenvolvimento para melhorar a solução e assim atrair mais clientes para o LogMeIn.

Obrigado!

Simran458
New Contributor

Re: Remote access to Linux machines in LMI Rescue.

Rescue is designed as one-off remote control support tool, not a simple remote control solution like Teamviewer or even other LogMeIn products such as Pro. myLoneStar