Recent Discussions
GoTo Resolve Client Download being deleted
GoTo Resolve client download is being deleted by updated versions of WIndows Defender immediately upon download. Anyone else experiencing this? Probably being flagged by reputation based protection features. Clients I have witnessed this for have been using Chrome with no extensions to download the file. And it doesn't seem like the deletion is showing in the protection history in Windows Defender. But I have to use an alternate tool to remote in as GoToResolve can't even run before Defender wipes it out.
GoTo Resolve: HelpDesk Ticketing "We can't verify that this email.."
Hi everyone, Im currently facing an issue with emails forwarded via HelpDesk (LogMeIn) in my Office 365 environment. I have already added the SPF record (v=spf1 a:spf.gotoresolve.com -all) to my domain DNS, but the emails are still flagged in Outlook with the warning:“We can’t verify that this email came from the sender, so it might not be safe to respond to it.” The emails are being delivered, but this warning is creating confusion among our users. Has anyone else experienced this with Office 365? Are there specific steps, like configuring DKIM or DMARC settings for GoTo, that I should take to ensure these emails are fully authenticated and the warning is removed? Any advice or insights from those who have dealt with this would be greatly appreciated. Thank you! João Moreira
Veeam v12 is detecting GoTo.ZeroTrust.Vault as suspicious
Starting with v12 of Veeam B&R, Veeam is scanning VMs for malicious files and malware by default. Every VM that has GTRe on it for remote access is triggering a "Known malware extension" alert because it thinks the file GoTo.ZeroTrust.Vault has a .vault file extension which Veeam considers a potential threat. I realize this is really a Veeam issue, but I wanted to post this for review and possible discussion.Webinar Recording, Comments & Giveaway! Migrating to Modern IT with Mobile Device Management (MDM)
👋 Hi everyone, As promised, here is the recording for this week's webinar:"Migrating to Modern IT with Mobile Device Management (MDM)" Remember today is the last day to share your questions or feedback. You'll be entered into a raffle for a $50 gift card of your choice. I'll announce a winner tomorrow! 🎁
Email Responses from Helpdesk not being sent
We are using Helpdesk for HR support. When a user emails in everything happens as it should, except for a couple of users. They receive no emails from the system at all - no acknowledgement, no responses. I have run an Exchange mail trace for the inbound email address and I can see plenty of emails coming in, but none for those two users. It's almost as if they aren't being sent or are being blocked somewhere before they get to us. Has anyone else seen this behaviour? Does anyone have any ideas? Thanks!
