Recent Discussions
Loading Results......
Anyone else have the issue that, after an unattended session has been closed that the Devices screen shows Loading Results and a swirling circle. This happens on the web and the desktop version of the console. It doesn't happen every time but it happens very regularly. The only fix seems to be to restart the app or sign out/sign in on the webpage.Strange purple glitching when in remote sessions
Is anyone else having strange purple glitching on remote session screens? It's not consistently an issue but it seems to happen randomly for our agents and it's happening across different PCs and different graphic drivers so im not sure thats its graphic related. The issue is not visible on users end only on agent side in the remote session.
Can't type characters requiring the shift key on some remote sessions
I am using GTR Desktop Console 1.61.95 on Mac 12.6.3. When I connect to some unattended machines, different Windows OS's, 10, 11, 2012r2, 2016, 2019, 2022 - I can't type uppercase or special characters requiring the shift key. I try switching preferences between local and remote keyboard settings, but that doesn't make a difference.
GoToResolve Agent Issues
Anyone have any issues with the GTR agent not automatically updating? I've read that there should be prompts, but I personally haven't seen any prompts for it aside from the GTR console. This also leaves me wondering if my end-users will have to click through a prompt to get the agent updated, which they will likely decline because the truth of the matter is that end-users hate updates. Guess that leads me to my next question, do the agents even have the functionally to auto-update? Also, other issues, we just purchased GoToResolve and we've deployed the agent to about 30 test computers and the agent will go offline randomly, when switching from wired to wireless and even going to our VPN, this also is still occurring even after having our Networking team whitelist everything, they are still actively looking into it so it could be completely on our end, which is likely the case because I notice that issues specifically occur once I put the computer with an agent onto our internal network but if I put it on our guest network, it seems to do fine or "better" doesn't seem perfect. Really, I just noticed that when restarting the computer without a network cable and connecting the guest Wi-Fi it would instantly connect upon restart and then restarting with a cable plugged in...the agent wouldn't go online at all. However, if I switch to guest on an already running computer, it still doesn't come back online if it's already offline. Any guesses? Any advice? I do have a support ticket in, they are looking into it still and have been for at least a month now, maybe two. They mentioned that they think it might be a "bad" driver, but the chances of 30 computers all having this exact driver that could be bad just doesn't seem likely to me, maybe it is, but I just can't seem to wrap my head around this. We've been trying to figure this out for a couple of months, overall with no luck.
Trouble with GoTo Resolve on Teams : Can't see "My tickets"
Hello everyone, I had configured GoTo Resolve on Teams a month before going on vacation, and strangely, upon my return, I no longer had visibility of “My Tickets” from the GoTo Resolve application in Teams. I get a message indicating that I haven’t configured any service in GoTo Resolve, even though I have configured three. The same goes for users; when they create a ticket from the GoTo Resolve application in Teams, they get the same message when they click on “My Tickets”. Do you have any idea how to restore this visibility? I created a ticket with GoTo, and frankly, they asked me to update the Desktop console, which should restore access to the tickets… of course, it didn’t work.Latest GoToresolve Application is awful.
We are having all kinds of problems with this latest version. Servers not connecting, randomly going offline and have to restart the service, connecting but having a black screen, RDP servers connect to user sessions instead of the server itself just to name a few! Please someone fix this asap
