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Windows Event Log Alert Not Working
Hi. I had tried different ways to make this Windows Event Log to work but had been unsuccessful. I have added the Windows Event Log Alert to the Server Policy, Log Category: Application Event DEtail: Information Event Source: Active Disk Image Event ID: 1 Keyword in log message: Processing And still does not see the event log. I had work with other RMM tools in the past and they do the alert. Are I am missing something? Here is the event log in XLM: -System Provider Name=Active Disk Image EventID Qualifiers=16384 / 1 Level:4 Task:0 Keywords:0x80000000000000 TimeCreated SystemTime="2025-06-16T23:44:59.257546100Z" EventRecordID: 58572 Channel: Application Computer****** Security -EventData Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit. In Friendly View: System - Provider [ Name] Active Disk Image - EventID 1 [ Qualifiers] 16384 Level 4 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2025-06-16T23:44:59.257546100Z EventRecordID 58572 Channel Application Computer ****** Security - EventData Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit.
Ticket Filtering Bug
I'm unsure if there is a specific place to be reporting bugs other than in Community Discussions, if so please point me there. I ran into this bug today, when switching between filters you have to clear your current filter before applying another one or they will not switch to your new filter choice correctly. For example; This is a filter I made to see any unassigned tickets, "Unassigned" Assignment status: assignmentStatus.unAssigned This is a filter I made to see tickets assigned only to me, with any status not considered closed, "My Tickets" Status: Open, In Progress, On Hold, Blocked, Backlog, waitingOnCustomer, waitingOnPurchase, waitingOnVendor Assigned to: Trevor If I have the Unassigned filter active and choose Filters Icon > Favorite Filters > "My Tickets" the following filter is then activated, leaving out the Assigned to: Trevor portion. Status: Open, In Progress, On Hold, Blocked, Backlog, waitingOnCustomer, waitingOnPurchase, waitingOnVendor
Device list and inventory list link
Hi, Found out about an issue: I had device hostname SMA00388 . Then agent was removed and Windows was reinstalled on the device, therefore it was deleted from Devices list. Then after configuring a computer again with same hostname and adding it to devices all seems fine, but the link between Devices and Invetory items is deactivated I saw i can activate it again on inventory item with that Then the link button starts working again and i can click it But it sends me to the link below, which then says that there is no device like that And when i manually go to the device with that hostname and look at the link in the browser - it looks abosolutely differently. So a question how to enable a link with added again device? And if it is not possible what is even the point of "activating link" again button?Admin panel users auto assign product
Hi, So since we have 1 MDM license, and its a part of package Resolve Premium paid (concurent) I noticed we are having troubles with automatically assigning the license product to the agent So the sync gives error that there is not enough licenses to assign. But i cannot break it, that i do not want to aassign MDM to all, only remote support and helpdesk possibility And i cannot adjust anyhow the rule, since all of that goes as package as i understand, how to handle that situation?
Name Changes in Resolve Help Desk + GoTo Connect
Hello, not sure If we have a unique situation or not, but I wanted to highlight, what I believe is odd intended behaviour from Resolve and GoTo Connect on name changes in the Help Desk system. Where I am specifically referring to is users that submit Helpdesk tickets to us, not our agents. Our users primarily submit tickets to us using email. Once they send in an email they get added to the list of users in the "Manage users" section, that can be accessed (only place I can find a way to access this list), from the drop down of "Submitted by". First, there is no way to modify users when they are on that list, you can delete them and read them, but that creates problems as we see. BUT in our situation, when we have a User that is Both in GoTo Connect and then in LogMeIn Resolve, If we change the name of the user in GoTo Connect, it then in Resolve gets locked to the old name. We have two situations where this is happening, and where we believe we should be able to update the name on the account for legitimate business reasons. Common email account (ie. weddings@email.com ) - In this case we have a location where we have a dedicated employee or contractor that uses a general email, but they switch out the employee when they are promoted or let go, we change the name GoTo Connect (In this case we didn't delete, just changed the name), then the new user will send in a helpdesk ticket and it will then still show the old name. We manually try to change it, with the new user, reflected in Managed Users and in the User management section of Resolve admin, but no dice, it always reverts back to the old user Different name and different email address - In this case we have a user that is retiring, a new user is taking over her position. In GoTo Connect we did NOT delete the old users account, we simply edited the name and email address since they would be using the same extension, phone number and desk phone. Once that was done, in Resolve, now when the new user sends in a ticket request(ie. Justin), its still locked to old user name (ie. Elizabeth) We have tried deleting all accounts in both Connect, Resolve and under Managed Users, then tried to recreate them but still, we get the same behavior, its almost as if once the change is made its like forever stuck in Resolve. We haven't tried Deleting the Connect account first before we edit or rather recreate the account with a new name or anything, haven't had a new employee yet to try it that way since we have encountered this> We placed a case with Support, #: 21234177, and in that ticket they stated that it was intended behaviour for Resolve to act like this, but I didn't notice the connection between Connect and Resolve before that ticket closed. BUT i would like to make a case that we should be allowed to update the name of the user or profile as they called it. What are we supposed to do with users in out help desk system when they don't have the correct name? That doesn't make sense from a HelpDesk or business case.
RDP session names not displayed
Good morning, I really appreciate the new feature to be able to choose the session to connect to in RDP, I tested it and everything works, the only strange thing is that when I try to connect I don't see the name of the sessions but this, I attach screenshot. Thanks, regards Cristiano
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