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No download when trying to install Resolve
I'm having a similar or same problem. I'm trying to install GTR using the web link created from the site, but when navigating to the link a blank web page comes up and no download is triggered. We have tried it in different browsers with the same result. The server in question is Windows Server 2012.SolvedTiMidas2 days agoActive Contributor15Views0likes4CommentsRemote execution to respond on an alert or equivalnet
is there an option for Remote execution to respond to an alert or equivalent . for example if a particular software stops responding in the “background process” task manager can then remotely execute i.e. a PowerShell command etc in order to get the process running again. Without having to manually run this from my sideJames20256 days agoNew Member12Views0likes2CommentsMS Teams - Cannot close ticket from Teams
I am trying to set up MS Teams integration and am most of the way there. I have setup both the IT-Help team for end users and an IT-Triage team for our IT folks; however, while we are able to create and comment on tickets, we have no way to close them out (from teams). When I open the GoTo Resolve bot from teams and click on my tickets, all of our tickets appear, and when I click on an individual ticket I am able to see all of the data for that ticket. At this point there is only 1 option available to me "Comments". I see from the training videos and documentation there should also be a "Close Ticket" option, but it doesn't exist for me. My question is, is this an account/permissions issue or perhaps something deeper. Other Info: We are using the "Standard Endpoint Management" tier Our teams accounts are handled by our organization - perhaps this is the restriction?Solved98Views0likes5CommentsHelpdesk Login Problem
Hi guys, We use the Helpdesk feature, but recently tickets can only be created via email. When trying to log in to the "helpdesk.me" site, the following message appears: We synchronize users with Microsoft 365 and also use it for login.BirkG18 days agoNew Member16Views0likes1CommentZero Trust and Remote Execution
Running into issues with ZT and remote execution of some daily scripts on all of the workstations. I receive an "Invalid Signature Key" error, and the script fails to run. It is one of the pre-made scripts in the script library. Now if I run it manually, it runs just fine, but on a schedule, it just fails. Ideas?37Views0likes1CommentHide Session History
Hi All, Is there any way the session history in helpdesk can be hidden when a ticket is open. We have other departments using Resolve for ticketing and don't think it's ideal for them to see the 'Session History' option and add sessions to their ticket. I have disabled all support permissions for these agents but they still see the session history, see below. Also clicking on any of the below option does nothing so not sure why it is being displayed Any ideas would be really appreciated. ThanksOluwadizzle23 days agoActive Contributor26Views0likes1CommentGTR - Remote Execution - Group as a target
Hi. I am new to GTR and want to use Remote Execution extensively. On Step 3 of creating a new job (Select devices or groups, Select devices or groups for this job), a group is not an option to select. I can filter a group and select the devices individually, but not the actual group. Imagine this scenario... you have extensive automations configured. You are also adding devices as time goes on to groups which require these automations. Unless you can target a group, you will have to continuously update all of your RE jobs to include the new devices every time you add a new device. Is there no way to target a group specifically? Thank you for your assistance.MhillAB2 months agoNew Member53Views0likes3Comments
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