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GoToAssist Service Desk News

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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, Jive, GoToAssist (Remote Support, Service Desk, Seeit), and RescueAssist.  This includes only the Active Directory Connector software.
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This release affects the Web App and all agents that log in at https://desk.gotoassist.com to use it.

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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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This release only impacts accounts whose IT admins have opted in to enforce all users within their account to use Enterprise Sign-In (SSO) as their only login method. This is an "opt-in" login option that is available upon request to all IT admins whose accounts are already enabled to use Enterprise Sign-In (SSO), which allows their users to log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, RescueAssist, GoToAssist Remote Support, GoToAssist Service Desk, or GoToAssist Seeit accounts using their company login credentials.
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This release impacts the Admin Center and all account admins who manage users of GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, Prompt, RescueAssist, GoToAssist Remote Support, GoToAssist Service Desk, and GoToAssist Seeit at https://admin.logmeininc.com.  

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This release impacts all users who log in to their GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, GoToAssist, and/or RescueAssist accounts via the Web App.

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220 Views
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This release affects the Web App and all agents that log in at https://desk.gotoassist.com to use it.

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189 Views
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This release impacts the Admin Center and all admins who manage users at https://admin.logmeininc.com.  

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212 Views
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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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This release impacts all IT Admins that use our Active Directory Connector integration to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist. This includes only the Active Directory Connector software.
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This release affects the Web App and all agents that log in at https://desk.gotoassist.com to use it.

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268 Views
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This known issue impacts all IT Admins that use the Active Directory Connector (v2.1.0.356 or earlier) to provision their employees with GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, or GoToAssist.

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This release affects the Web App and all agents that log in at https://desk.gotoassist.com to use it.

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307 Views
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This release affects the Web App and all agents that log in at https://desk.gotoassist.com to use it.

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We will be performing Disaster Simulation and Recovery testing April 7th and 8th 

 

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444 Views
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This release affects the Web App and all agents that log in to https://desk.gotoassist.com to use it.

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387 Views
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This release affects the Web App and all agents that log in to https://desk.gotoassist.com to use it.

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397 Views
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This release affects the Web App and all agents that log in to https://desk.gotoassist.com to use it.

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366 Views
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This release affects the Web App and all agents that log in to https://desk.gotoassist.com to use it.

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