My company is a QBs ProAdvisor and Intuit uses 123Rescue.com as their way to share my screen and see issues. The computer I'm using is less than 1 yr old and running Windows 8.1.
Sometimes after I enter the pin, click Download, and then Run, the file doesn't start. I've tried clicking on the .exe file after the d/l and same results. Other options I've tried:
Usie IE and switch to Chrome
Deleted all the prior 123rescue d/ls
Tried saving the d/l file to a different folder than the "Download file".
All of the above have not worked. However, about 60% of the time I can connect just fine. Intuit is reluctant to "support" this issue, but they are the paid subscriber to Rescue. I've called LMI tech support and even though I'm a paying LME & Hamachi subscriber, I can't get supplort from the level 2 tech for Rescue. The Level 1 tech was unwilling to help, make suggestions of where to find online help, etc. He told me that Intuit has to submit a request for help and Intuit tells me they can't do that. I am fairly tech savvy, so any parts of the computer you want me to delve into, holler.