Recent Discussions
Issues with latest version of GoTo for Teams
My regular GoTo program works fine on my PC but I normally use GoTo in Teams. Unfortunately the audio is not working in that app correctly. I cannot hear the caller. Multiple reboots, reinstalls etc. have proven unsuccessful. Switched headsets as well. Any way to install an older version of GoTo for Teams plugin? Currently on 4.12.1. Thanks!
How can I cancel my subscription in the country where I can't reach Customer Support by phone?
I want to cancel my subscription so it won't be auto-renewed. I am in South Korea and it seems like they don't have a customer support team in Korea (no phone number available). Could anyone help me find a way to cancel it? Thank you!Several Spam Calls
We are new to GoTo and experiencing several spam calls a day. All the calls are local prefix but different 4 digit number. At first, they were all coming from the same town; however, now they are coming from different locations in the same prefix. I have used the filter to block these numbers, but the list is getting long. I thought filtering them would eventually stop the spam calls, but they are just continuing from different places. Is anyone else experiencing this and what did you do to fix it?
Has anyone had a chance to register their number for texting?
Has anyone had a chance to register their number for texting? If yes, after how many attempts? The process looks extremely weird at the GoTo. The same registration at the Project Broadcast took 10 minutes of my time to fill out the form and a day for approval. And it cost $0.00 at the Project Broadcast.Have you registered your number for texting yet?
Hi everyone, Just a reminder that there is a new government-mandated regulation to protect consumers (your customers) from spam texts. Mobile carriers in the U.S. and Canada that deliver SMS traffic must now register with The Campaign Registry (TCR). Registration is required to ensure SMS delivery for U.S. phone numbers. December 1st 2024 is the proposed cut off date, if you are not registered by this date the Carriers may choose not to deliver your SMS messages. We have a detailed support article to help guide you through the process here: What is the new regulation?Outbound call issues popped up
For the last two weeks I have been trying to get to the bottom of a worsening of our outbound call issues. We seem to have always had a single outbound call a day ring to dead air but something has changed in the last two weeks and now users are experiencing several dead air outbound calls and I cannot seem to get to the bottom of what changed that could be causing this. Has anyone else experienced this issue and maybe have some insight as to what the cause was? The GoTo Network analyzer does not indicate any issues. Our ISP says everything looks good. GoTo support says everything looks good on their end... but obviously things are not good. No firmware updates available for the phones. Not sure how to troubleshoot from here on.
Audio Library - Feedback and Bugs
Hello! During the holidays I have to redo all the VM audio files so there is a holiday message with out of office info, that said I have had to spend some time in this section of GoTo and found some bugs and have general feedback. Feedback: The new AI tool for text to voice is awesome! The voices are fine (some are hilariously poor), however there are no volume controls, and these are just set to loud. If you need to edit the text from an AI recording you can't once its saved, in fact none of these can be modified after they are saved, so ANY change requires you to delete and start over, even if its a simple volume change. Not a big deal for the recorded or upload options but for the text to speech, 1 word being off and if you saved it.. well now you have to delete it and start over, hope you kept your script somewhere! Possible Bugs or not hashed out features: In the text field you should be able to expand the dialog box to see your full text, however I can only make it smaller by 1 line, seems pointless, only useful if you can make it larger which i'm sure that was the intent. Sound clips used for Shared VMs or Ring groups don't show they are being utilized by an associated resource. This could cause users to delete recordings they may not intend to. Reconciling old audio files was painful because of this. Thank you for listening/reading! :)
