Recent Discussions
Call Transferred then Rings to Person Transferring
This is an odd issue that came up a few weeks ago and hasn't gone away. User A picks up a call on a ring group from an outside line. User A then presses transfer and dials User B's extension. After discussing the transfer, User A presses transfer again and instead of the call transferring to to User B, it rings back to User A with the outside caller unable to hear anything. This happens at a few extensions, all of which are part of a ring group. They are all in a group so anyone in that department can answer incoming calls. We have started a ticket with GoTo support and they have been unable to tell why this is happening. It doesn't show up in the call routing technical logs that they have been able to find. The phones get auto re provisioned over the weekends and it is still happening. We have tried factory resetting the phones, resetting the JBC, verifying there are no call forwarding rules on User A or User B's phones. Wondering if anyone has experienced this before? One of the people dealing with the issue found this link from years ago that describes the exact issue with no final resolution. https://www.3cx.com/community/threads/yealink-attended-transfer-not-working.57930/
Ring Tones for different types of calls
Our office is GoTo Connect user. Some have phones on their desk and I opted to use my cell phone with the GoTo app. We have a main number here at the office which I am logged into to help take calls. I also have my own Direct Incoming Dial phone number for my clients to call me direct. I would like separate ring tones for the following: An incoming call on the main number that is ringing my phone because I am logged into the system to help back up incoming calls An incoming call on my Direct Incoming Dial number - when a client is dialing me directly and not using the main number a call being transferred from another person on our GoTo Connect system. (i.e. someone answers the main number and wants to transfer me the call. Let me know if any of you have figured this out or has a solution for me. - Jeff - The Partial IT Guy
Ringtone Changes (mute or lower volume)
Our office uses AirPods as headsets in conjunction with GoTo Connect on our phones. Even after adjusting the ringer on the phone, going through phone settings and GoTo settings, each time I get a GoTo call it blows my ear drums out. Has anyone experienced the same thing or found a solution to this? I called support and they told me that there is no way to change or turn off the ringtone at this time."Zoho CRM" integration - not Unified Zoho
We are testing the new "Zoho CRM" integration (not the legacy "Unified Zoho" from the Jive days.) Unfortunately, the Zoho CRM integration is not usable. I tested over the weekend, and identified some showstopper issues: Only *some* Call Log, Voicemail Transcription, and Messaging History is transferred from GoTo Connect to ZoHo CRM. Sometimes it works; sometimes it doesn’t. GoTo Connect support (both levels 1 and 2) can’t support it (other than telling you to “restart” the workflows.) Somewhere there must be a transaction log in a database that shows exactly why some of the data transfers fail, but support doesn’t have access to that. GoTo’s support suggested that if we turn on Lead Synch, that the integration *might* work better. However, we have 32,000 leads, at least 31,500 we’ll never contact (including a lot of very old and test crud.) Lead Synch is “all or nothing”, i.e. we can not selectively synch certain leads. If we turned it on, our Contacts table in GoTo Connect would grow from 68 to 32,000+, which (a) might break our phone system, (b) can only be cleaned out manually if we needed to clean it out. Has anyone else encountered these issues and have a solution? (I'd be happy to host a screensharing session with anyone who thinks they can help... My initial test was so encouraging; hence, it is so discouraging to have missing data.)
Adding Call Filters Within Dial Plans
Anyone found a way that doesn't require an outside system to filter calls coming in on one particular phone number based on the area code of the caller? Ex: Caller calls Phone Number A, so call is filtered based on area code. Caller calls Phone Number B, so call continues to assigned extension for Phone Number B.Live speech to text
Is there a way to do live speech to text (not text to speech) with GoTo Connect? I have a customer interested in this service. Android has a Live Transcribe app, but if I want to use it with a phone on GoTo Connect the conversation has to be on speaker phone to pick up both sides of the conversation.
pop out dialer gone
I docked my dialer and now i cannot find a way to undock it... i would like it to be a floating window again. if someone can show me where to undock it, that would be amazing. I am using Go To Version 4.12.1 and app is up to date. i was working remotely and accidentally docked the dialer and now have no way to undock it again that i am back in the office.
