Recent Discussions
"Seen" calls become "unseen" again and again
Many times -- probably more than half the times -- when I restart GoTo Connect, one to a few calls is tagged as "unseen" even though I have clicked "Mark all as seen" on those same calls before. For example from this morning: There are two calls that I got two days ago. I marked them as seen on the day I got them. Yesterday, when I turned on my laptop and Connect reopened, both calls were tagged as unseen. I used Mark all as seen to remove the tags. Today, when I turned on my laptop and Connect reopened, both calls were again tagged as unseen. This has happened repeatedly since I began using Connect a little more than two months ago. It isn't always the same calls, but more often then not, there is some call or two -- I think rarely or never more than two -- that reverts to unseen after being seen. This is clearly about the smallest problem in existence, but anyhow a teeny tiny bit annoying and so here I am wondering if there's a way to get "seen" to stick. Thanks!Solvedjte17 hours agoActive Contributor315Views0likes3CommentsAdding Call Filters Within Dial Plans
Anyone found a way that doesn't require an outside system to filter calls coming in on one particular phone number based on the area code of the caller? Ex: Caller calls Phone Number A, so call is filtered based on area code. Caller calls Phone Number B, so call continues to assigned extension for Phone Number B.rossholt2 days agoNew Member30Views0likes2CommentsFilter Calls Within a Dial Plan
Is there a way to filter calls within a dial plan based on custom fields on the contact? We want to route calls from specific numbers/contacts to a specific phone queue. Call filters route every call regardless of who they intend to call.tvcunningham2 days agoNew Member12Views0likes1CommentLive speech to text
Is there a way to do live speech to text (not text to speech) with GoTo Connect? I have a customer interested in this service. Android has a Live Transcribe app, but if I want to use it with a phone on GoTo Connect the conversation has to be on speaker phone to pick up both sides of the conversation.mstrehler9 days agoActive Contributor34Views0likes2Commentspop out dialer gone
I docked my dialer and now i cannot find a way to undock it... i would like it to be a floating window again. if someone can show me where to undock it, that would be amazing. I am using Go To Version 4.12.1 and app is up to date. i was working remotely and accidentally docked the dialer and now have no way to undock it again that i am back in the office.bchilcoat16 days agoNew Contributor31Views0likes3CommentsI want to delete my GO TO Connect Account.
Hey everyone! I would really like to delete this useless account for me but it seems that it is possible only through phone services, that's irrational. Can anybody help me here how to deal with this **bleep** ? All best, TornaderusTornaderus19 days agoNew Member72Views0likes3CommentsHas anyone had a chance to register their number for texting?
Has anyone had a chance to register their number for texting? If yes, after how many attempts? The process looks extremely weird at the GoTo. The same registration at the Project Broadcast took 10 minutes of my time to fill out the form and a day for approval. And it cost $0.00 at the Project Broadcast.Solvedsssosedov2 months agoActive Contributor75Views0likes9CommentsHow can I cancel my subscription in the country where I can't reach Customer Support by phone?
I want to cancel my subscription so it won't be auto-renewed. I am in South Korea and it seems like they don't have a customer support team in Korea (no phone number available). Could anyone help me find a way to cancel it? Thank you!hyoun2 months agoNew Member25Views0likes3Comments