GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.335 Posts

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Ideas

Enable specific phone number SMS block feature
We are receiving promotional SMS messages from the number XXXXXXXXX, even though we opted out from this number about four weeks ago. But still, we are continuing to receive these messages daily. P...
Harikumar
New Member
5 days ago3 unread comments
Reviewed by moderator
Messaging Features
21Views
0likes
3Comments
Hide Admin Settings from Supervisors in Contact Centre
When assigning a supervisor to any queue or inbox in the Contact Center, that user will automatically see the admin settings for the contact center. They may not be able to change many of this settin...
w_carroll
Active Contributor
5 days ago
New
Administration & Configuration
Contact Center Features
Desktop App
7Views
0likes
0Comments
Contacts Import - option to undo/recall
I've run into issues importing contacts using the exported file from the CRM being used. Those issues aside, it seems like the import process for contacts should include an undo option. In other word...
connectideas
Active Contributor
7 days ago3 unread comments
Accepted
Administration & Configuration
8Views
0likes
3Comments
Addition to Unified Agent Presence
Our agency appreciates the features of unified agent presence. Could this be extended to recognition of an agent as busy because they are on active queue call? We have some staff that have to be lo...
JLego
New Member
7 days ago
New
Contact Center Features
7Views
0likes
0Comments
Delayed Ring in ring groups. Ability to select a delayed ring for some extensions in a ring group.
The ability to select a delayed ring for some extensions in a ring group.
ACP232
Active Contributor
14 days ago
New
Administration & Configuration
Voice Features
22Views
1like
0Comments
Sync contacts with another CRM via API
Hello! I’m new to developing with GoTo and would like to know if it’s possible to sync GoTo Connect contacts with another CRM using the API. The idea is: when a client sends a message, GoTo would t...
th2106
Active Contributor
21 days ago2 unread comments
New
Integrations & API
74Views
1like
2Comments
Call Screening - Option for name and reason of call
I had a customer ask me to suggest a feature for call screening. They want an option to screen BOTH the name and then a reason for the call.
M_Adams
Frequent Contributor
28 days ago2 unread comments
Reviewed by moderator
Administration & Configuration
Voice Features
29Views
0likes
2Comments
Branded Caller ID/ Rich Call Data support
Could GoTo Connect please implement "Branded caller ID" by way of Rich call data? https://www.ietf.org/archive/id/draft-ietf-sipcore-callinfo-rcd-05.html This would allow clients to add their logo/o...
tmansond
New Member
2 months ago
New
Messaging Features
10Views
0likes
0Comments
Call report of calls taken at each extension
I am trying to get a call report of calls taken at each extension. When I run the reports the numbers are WAY off. I assume they are counting calls to a ring group that are answered elsewhere. That...
Ken_PittTech
Active Contributor
2 months ago3 unread comments
Reviewed by moderator
Reporting
22Views
0likes
3Comments
Call forwarding on a schedule
Could you add the ability to call forward on a schedule? Instead of using the star codes on a daily basis, it would be great to set this up on a schedule. Scenario: A back office staff member cove...
Eli2006
Active Contributor
2 months ago1 unread comment
New
Administration & Configuration
Contact Center Features
Desktop App
Mobile Apps
Voice Features
19Views
0likes
1Comment

Featured Content

GoTo Community Ideas Guidelines
Thank you for taking the time to share your improvement ideas with us! Here are some simple guidelines that will help all of us get the most out of Community Ideas: Search the Community Ideas ...
GlennD
Place GoTo Community Basics

Suggest, vote, and comment on ideas for improvements to existing features or new features.335 IdeasLatest Activity: 3 years ago

Tags

Administration & Configuration163 Topics
Desktop App59 Topics
Messaging Features43 Topics
Contact Center Features42 Topics
Voice Features39 Topics
Mobile Apps28 Topics
Integrations & API26 Topics
Reporting25 Topics
Customer Engagement Features8 Topics
Voice Features. Reporting1 Topic