IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagHave Pre-call announcement (for answering party) available in dial plans. Would like to be able to have pre call announcements an agent would hear in dial plans for call queues that roll over. I do know you can add one to a call queue but if the dial plan rolls over to a s...AI Receptionist warm transfer Warm transfer in AI Receptionist The new AI Receptionst transfers calls, but they seem to only be direct transfers. We have it ask the caller their name and what company they work for. It would be ...Queue Caller report to include transfers We have Handled count, Abandoned count and Evicted customer count, but unfortunately no transferred count. Can we add this into current reporting? Admin / Super Admin change user password The admin's should be able to set or change a users password from the admin portal. Super Admin access user app It would be very useful to allow me as a super admin to click on a user and be able to open their app.goto.com page to run test and make changes for the users. Add shortcut to Ai Call Summaries from Call History Please add the Ai symbol in the call history under each call 📞 so you can view the Ai Call Summaries and Transcripts built in right into the logs on your phone.. Instead of having to log into the de...Custom defined on phone vs. Not configured It would be nice if the default for phone buttons was "custom defined on phone" instead of "not configured." The reason for this is that we often show customers how to program their own speed dial...Two-Way Paging for Ring Groups -Intercom/page all phone unfortunately, when you page or intercom to a ring group, it only sends the audio, but it does not allow the receivers to talk back. Suggestion: develop a “two-way paging” feature for ring groups ...Automatic Agent Logout Based on System Schedule I'd like to propose implementing an automatic logout feature that would log agents out of queues on configured schedules. This functionality would ensure agents are automatically disconnected at the ...Call Pickup Group Most, if not all, phone systems, cloud or on-prem, have the ability to setup Call Pickup Groups. Adding this feature would make it a whole lot easier for users to pickup calls by not having to work o...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.324 IdeasLatest Activity: 14 minutes ago
TagsAdministration & Configuration157 TopicsDesktop App57 TopicsMessaging Features41 TopicsContact Center Features39 TopicsVoice Features36 TopicsMobile Apps27 TopicsIntegrations & API25 TopicsReporting23 TopicsCustomer Engagement Features8 TopicsVoice Features. Reporting1 Topic
