IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagGoTo Connect AI Call Summaries It would be incredibly helpful if GoTo's AI had memory capabilities. Having memory would support us in more accurate AI-generated summaries when it comes to plan-building and typical conversations we...Inbox queues- Mobile App Would like the ability to answer inbox queues via the mobile app messages. Allow for the whole team to be connected with their mobile device and not in front of computer. Also, even when the pag...Ability to block a caller on Desktop App With one click of a button on the cell phone app, I can block a caller who recently called. The feature to do that on the desktop is missing, and I hope it would be a simple addition. I'm sure that t...Ability to resend a failed fax We have a location (medical) with around 10 vFaxes. We need the ability to resend a failed fax. They send a lot of faxes that are multiple pages and need away to retry a fax Desktop Voicemail Filter In the desktop app, it would be useful if there was way to filter/view unheard voicemail or bulk mark as read. Choose between "Cell" or "VoIP" on a per-call basis from phone app I found the setting that lets me choose whether to place calls through my cell provider or over the internet. Is there a way to select this option on a per-call basis? When I used a big competitor,...Auto-attendant report - identify which users select them It would be helpful to generate reports on auto-attendant options to identify which users select them. For example, we want to track who calls our emergency line the most. Currently, the dial plan...SMS Campaign Register I have had multiple issues with how GoTo's AI reviews a customer's privacy policy. It would be convenient if a customer could request a human review of their SMS campaign and website privacy policy f...More event notifications I feel like the option to choose which notification events a browser will display would be super useful. Inbound, Outbound, Answered, Missed. There is already a browser notification for inbound calls...Interrupt hold music with audo clip Would really love to be able to have our music playing, and occasionally the audio fades to a lower volume and lets a voice clip play, advertising a service, providing helpful info, or events coming ...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.283 IdeasLatest Activity: 3 days ago
TagsAdministration & Configuration129 TopicsDesktop App43 TopicsMessaging Features34 TopicsVoice Features33 TopicsContact Center Features30 TopicsIntegrations & API23 TopicsMobile Apps23 TopicsReporting18 TopicsCustomer Engagement Features5 TopicsVoice Features. Reporting1 Topic
