IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagGoTo Connect AI Call Summaries It would be incredibly helpful if GoTo's AI had memory capabilities. Having memory would support us in more accurate AI-generated summaries when it comes to plan-building and typical conversations we...Inbox queues- Mobile App Would like the ability to answer inbox queues via the mobile app messages. Allow for the whole team to be connected with their mobile device and not in front of computer. Also, even when the pag...Call queues announcing position I support a couple of different customers with Call Queues, and I am finding that the call position is not being announced to the caller in both cases. Please advise. Wallboard Privacy Settings Wallboard Links should only be accessible by all logged in users/agents if allowed. When creating a wallboard add a privacy option, I imagine private/public toggle would be the only options needed. P...Ring Strategy Issues/Ideas The issue we are having is either staff at the end of their shift get slammed when using "Fewest Sent to Agent " or when we use "Fewest Answered" those coming onto a shift get slammed. The real issu...Agent status on WallBoard If a rep takes a call right now in 1 of the 5 queues the system correctly prevents them from receiving other calls from the remaining 4 queues. Why does the wallboards show them available in the ...Delete SMS from Desktop App I would like to be able to delete SMS messages using the Desktop Application. I get a ton of spam texts, and it would make life easy to just pop in and delete them without having to go get my phone. Customize Email to fax access codes Hello to All, I would like to add angle brackets ([]) to my fax access codes. As it stands, access codes are autogenerated and not customizable. I can make it easier for my end users ...Add weekly call routing schedule for phone numbers (on Call) and/or dial plans Please add the ability to schedule phone number and/or dial plan routing based on a schedule. This could be a round robin schedule or a begin date schedule. We manually change the On Call number rou...When uploading contacts via CSV file allow it to go to private contacts not just shared contacts Currently when uploading contacts for an individual user via CSV file, the contacts import but only as shared contacts. This means for a person in our company trying to upload their personal contacts...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.283 IdeasLatest Activity: 3 days ago
TagsAdministration & Configuration129 TopicsDesktop App43 TopicsMessaging Features34 TopicsVoice Features33 TopicsContact Center Features30 TopicsIntegrations & API23 TopicsMobile Apps23 TopicsReporting18 TopicsCustomer Engagement Features5 TopicsVoice Features. Reporting1 Topic
