GoTo Resolve Community Ideas

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.126 Posts

Ideas

Security features for unattended access and SIEM exporting
We would like a supported method for forwarding Goto Resolve events to our Sentinel instance, so that our security operations center can see events such as unattended access and background access. ...
blaineasullivan
New Member
9 days ago3 unread comments
Reviewed by moderator
Unattended Support
25Views
0likes
3Comments
Manually Connect Device and Inventory Records
When you have a system that you want to reset or otherwise reinstall the operating system on, once GoTo Resolve is re-installed this shows up as a new "device". The old device record and associated i...
TimothyD
Active Contributor
24 days ago2 unread comments
Investigating
Inventory
5Views
0likes
2Comments
Inventory date search sort
When you sort the dates up or down in inventory it goes by digit or It should be year month then 2 digit date. This makes it very hard to find things.
douga1978
Active Contributor
2 months ago
New
9Views
0likes
0Comments
Remove inventory that is no longer managed
Be able to automatically remove the items that are in inventory that are no longer managed. I have over 325 devices in inventory buy only manage 289 devices. When you delete from managed devices it...
douga1978
Active Contributor
2 months ago
New
6Views
0likes
0Comments
Paste as Keystrokes
It would be incredibly helpful to be able to copy/paste complex passwords at the user login screen(s). Currently we're unable to copy a password (from our password management program) and paste it in...
Trevor-V
Active Contributor
2 months ago
New
17Views
0likes
0Comments
Attachments
I would like to open an attachment in the ticket intead of having to download it first. Also, I would like this feature in the desktop app as well. The desktop app will not download it or open. ...
BS_12
Active Contributor
2 months ago
New
12Views
1like
0Comments
View completed support sessions in iCal format
Since I track the amount of time that I spend on each call for billing purposes, it would be awesome if I could view my sessions in iCal format. That way I could view them in my Google calendar and i...
veevandyke
New Member
4 months ago
New
30Views
0likes
0Comments
Adjust Managed Device, GTR Agent Removal Process
We noticed that a user can uninstall an agent, which removes the managed device wih no notice to admins. I would like a feature wherean alert or notification sent to admins when an agent is unistall...
igordmitruk
Active Contributor
4 months ago
New
76Views
1like
0Comments
Add Option to Remove 5-Minute Countdown After Resolve Session
My team is not sure why there is a 5-minute countdown timer after disconnecting a remote session, but it has caused issues, especially when sessions are connected from Android. For whatever reason, ...
ReliefPC
Active Contributor
4 months ago
New
51Views
1like
0Comments
Kill Stuck Sessions
There are times when an Unattended session gets "stuck" with GoTo Resolve. There is no way to kill those sessions, meaning you can't otherwise connect again to the machine. This can sometimes happe...
ReliefPC
Active Contributor
4 months ago1 unread comment
Reviewed by moderator
Remote Support
Unattended Support
174Views
0likes
1Comment

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.

126 IdeasLatest Activity: 8 days ago

Tags

Remote Support28 Topics
Ticketing22 Topics
Unattended Support20 Topics
Reporting10 Topics
Administration10 Topics
Device Console7 Topics
Device Groups6 Topics
Customization5 Topics
Miscellaneous5 Topics
Inventory3 Topics