IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagRemote Printing Is the ability coming for users who are remotely connected to a machine at work through a Goto Resolve remote session to print back to their local printer at their home office or offsite location? Remote software uninstallation Hi, I have worked with other RMMs, and I had the ability to uninstall applications remotely, are you planning this feature? It would be a great help. Thanks, regards Cristiano Admin Message in the Helpline Page With Helpline, would there be an option for Admins to customize messages for the end users to read prior to requesting assistance, such as "Please make sure you have rebooted your device first"? I...GoTo remote session ''End-User'' identification Hi I'm a service desk analyst and I use GoTo every day many times running many sessions. Sometimes you have to wait for the user to connect to the launched session for a while, before they join o...German localization of status mails according to the language set by the user or globally We are currently evaluating Goto Resolve and have many users who do not speak English or speak it very poorly. The emails our users receive for the tickets they have opened in the helpdesk are exclus...FIlter updates by type - example, remove all the updates to W11 I can't "Install all updates" at the moment as that would potentially install Windows 11 on devices I do not want it on yet. Same for the update to 22H2. I'd like those updates, due to the long r...Scan Again Button For Updates On the Software Updates screen a button or option for scanning the devices again for updates would be helpful for the devices that are not reporting. This could be separated one for Windows Updates/o...End User Custom Fields in Tickets The Custom Fields are great, but it would really be helpful for the End User to be able to see and input information into custom fields as well. Being able to set which field is required would be a g...Reporting for Alerts It would be nice to have a report for alerts that you could run to see which pc's are on the alert. I have a report setup to show pc's with 5gb or less hd space. I have to thumb through all of the al...Show additional information on left side session info When logged into an Unattended Session, the client Server Name is displayed if you mouse over the Session Info on the left side ribbon or is always visible if you expand the left side ribbon. We supp...
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Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.133 IdeasLatest Activity: 3 years ago
TagsRemote Support35 TopicsTicketing32 TopicsUnattended Support28 TopicsDevice Console16 TopicsDevice Groups11 TopicsReporting11 TopicsAdministration7 TopicsCustomization6 TopicsMiscellaneous6 TopicsInventory6 TopicsHelpline3 TopicsUser Groups2 TopicsResolve RMM2 TopicsAPI1 Topicresolve mdm1 Topic
