Recent Discussions
Audio Dropout Issues During Meeting – Seeking Advice
Hi, We hosted a meeting last month, and the audio from our colleague in Colombia kept cutting out throughout the session. According to the Meeting Diagnostics, there was significant packet loss on the audio side. After testing with the same colleague a few days later, the network experience was smooth with no issues. Could anyone share possible reasons for these audio dropouts, and any advice on how to avoid similar problems in the future? Any suggestions would be greatly appreciated. Thanks!
Unable to connect and not receiving reset password email
Hello, I have an issue with my account : I am not anymore able to connect to my account. (seems to be a basic "wrong account/password" error) And if I ask to reset my password, I am not receiving any email from Goto. Any pending issue on your side ? (no email blocked on my side) Thank you ! Greg
Audio stops working after sometime
During meetings, the audio stops functioning entirely for both the organizer and attendees. This issue has been persisting for the past two days and affects multiple accounts across different sessions. Observations: When the audio issue occurs, attempting to join the meeting via the mobile app and communicating does not resolve the problem. Restarting the meeting temporarily restores audio functionality, but the issue reoccurs after a while. Is there an issue with gotomeeting service? Looking for a resolution.
Accessibility issue w/chat notifications
GoTo Meeting does not appear to have any in-meeting or user settings that allow users to "mute" / disable visual notifications of chat messages, which is a major accessibility problem for any attendees with cognitive processing disabilities (i.e ADHD). Does anyone in the community know if this issue has previously been raised / if there are plans to address it?Issues with GoToOpener
Hello, We installed a GoToOpenerMultiUser (msi last version) on the laptops (In theory the documentation says that this type of installation does not require updates unless Goto publishes a new version) There are users when tried to start a meeting the app try to update but it can't. This is the error: Is there a way to configure the application so that it does not try to update the application when they enter a meeting? If you need more details, let me know, please. Thanks. Regards,
