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Record button gray-out if meeting has password
We have GotoMeeting pro version. Local/cloud recording works fine. But lately we encounter this strange problem. If we setup password for the meeting room, then the RECORD button will gray out and not allow us to record the session. We try with web app and desktop app version of Gotomeeting but the result is the same. If there is a password for the meeting room, RECORD button is gray out. No password then RECORD button will be visible and we can record the session. Anyone encounter this issue ? Nathan TranSolvedNathan721 days agoNew Contributor18Views0likes2CommentsDuring conference call, muted attendees unexpectedly become UNmuted when an attendee joins online
Hello all, We use GoToMeeting exclusively in "phone call" mode only for callers listening to our church service. The organizer and attendees dial in by phone call, for which this user guide applies: https://support.goto.com/meeting/help/how-do-i-manage-my-phone-audio-with-keypad-commands We very much depend on it running well unmonitored\unattended once the Organizer has started the call and muted all the participants. We have had this working great for over 5 years until a couple months ago :( We also regularly have an attendee that joins "online" via GoTo online/computer audio/VOIP. I am not sure when this began, not the full 5 years, but many months with no problem. PROBLEM: - Organizer starts the meeting by phone call and mutes all participants such that they can not unmute themselves - Attendees start to join by phone. All are muted. So far so good. - An attendee joins online/by link (rather than phone), using computer/VoIP audio. - This ends up "resetting" attendees by phone and DISABLES previously set Muting. Now, all participants are UNMUTED. This is the problem. It sure seems to be a defect. Yes, toggling *5 again will mute all participants, but we count on it working without having to be monitored, as it did for years. Yes, hosting it online/from computer/mobile app gives the organizer control to mute all participants within the app, but this is not an acceptable workaround for our use case and again, it worked fine for years. This was replicated on a GoToMeeting support call and is being tracked in a ticket but in the meantime is this something experienced by others? Something already known or being fixed by the development team? Thanks, -Johnjohns8222 days agoNew Member37Views0likes2CommentsAI Note Taker for Go 2 meeting
any suggestions on a Ai notetaker that works with Go 2 MeetingSolvedgphilliban27 days agoNew Member14Views0likes1CommentGoTo Meeting - Agent Reassign Missing
In the past, I have utilized the feature to reassign or assign a co-organizer to meetings. After reviewing the GoTo help articles, I was led to the following link to reassign meetings. https://support.goto.com/meeting/help/reassign-meetings-to-different-organizers?highlight=reassign This page is out of date, which led me to call the GoTo Support line. After speaking to a very helpful team member, I was informed that during a recent update to the Admin panel, there was an oversight that resulted in the feature to reassign or add co-organizers was removed from the Admin feature set. I was also informed that there are no updates planned for GoTo to include this feature any time soon. This is a huge oversight, as reassigning meetings is a very necessary tool in order to manage a remote team. I am starting this discussion to get more feedback from other remote managers, in order to encourage GoTo to re-add this feature to the Admin panel.SolvedDGraves5 months agoNew Member72Views0likes2CommentsFallo en la grabación de la reunión
Buenos dÃas, En dos ocasiones me ha sucedido que no se genera el video de la grabación de la videoconferencia. Después de las 2 horas de reunión aparece únicamente un fichero de unos pocos kb y no la grabación. Por favor indÃquenme como poder solucionarlo. Muchas gracias, English: Meeting recording failed On two occasions, I've experienced a video conference recording that doesn't generate a video. After two hours of meetings, only a file of a few KB appears, not the recording. Please let me know how to fix this.lazarom5 months agoNew Member69Views0likes3CommentsVideo not working during online meeting
Video is not working when organizing an online meeting. The following error appears: "Stopped sharing your camera We apologize, but we're experiencing difficulties with the video conference and are no longer able to share your camera." (see attached screenshot) There were 5 participants from different regions around the world, using various operating systems. We tried both the desktop application and the browser version. In all cases, the result was the same: video did not work for any of the participants. We also tried restarting the computers, but that did not help either. Audio, however, works without any issues.Mediantos5 months agoNew Member55Views0likes1CommentGoTo gets stuck on loading page after login (Windows 10) and support pages always time-out. Help?
Hi everyone. The Windows 10 pc GoTo account lags on the loading page and never logs in. Whereas, my Macbook Air works. The Mac can't access the support pages (always times out) and when we use the contact us back form on the pc, there's no option for Indonesia in the phone field so we can't complete the form. We use Chrome for calls. We're in Indonesia. What are we supposed to do?CMGarmindo5 months agoNew Contributor139Views0likes4Comments
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