Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.
While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
I've seen several posts that answer the question of why we are having attendees who call by phone not show up on our reports as attending the event. My question is, does anyone have clear instructions on how people (who are registered) join the webinar by phone AND show up as attending? This is frustrating as we need to be able to prove attendance at these events and those who call in are being added to the list of "no shows".
Tell them to join the webinar through a web browser first, then decide to use the computer for audio or the phone for audio. If they do this, then they will show up in the Attendee list and Attendance Report.
If they join using only a phone call, they will not show up in the Attendee list nor Attendance Report.
Hi, I would like to know if there is a way in which I can find the number of people connected to a webinar by phone.
it's that possible?
Connected by phone only and not to the visual part of the webinar? No.
Connected to the visual part of the webinar and choose to use the phone for audio? Yes. In this case you can scan down the list of Attendees while in the webinar and see who is using computer audio and who is using phone audio. This is the only place to do this, as it will not show up in any Attendee or other report.
Since the audio is intergrated - it would be useful to see how many.
Hello.
Is there any way to identify a caller who dials in as an attendee in GoToWebinar? I see that there is a setting to do so for GoToMeeting, but it does not seem to apply to GoToWebinar. I need to confirm if this is the correct behavior.
Thanks!
That is normal, though it has been discussed here a lot.
I just called gotowebinar and confirmed that when using it, callers not entering a pin will not be listed in attendee list. That functionality exists in gotomeeting, but that is limited to 26 participants. If you want more than 26, you have to use gotowebinar. So the only way to effectively manage attendees is by limiting it to computer only, no telephone audio.
This is inconsistent with thier whitepaper on security.
https://logmeincdn.azureedge.net/gotomeetingmedia/-/media/pdfs/ucc_security_white_paper.pdf
on page 3
• The ability to see the complete list of attendees and their
current roles and privileges, so the organizer always remains
aware of those present
Issue
Scenario:
Security concern
Compare:
UseCase
Still a lot of organizations with crazy firewalls out there, the only way is to dial in.
Unlike in gotomeeting, when users call in on the telephone in gotowebinar, they are not shown in the attendee list. Therefore there is no way to mute/unmute their mic. How do I correct this problem?
Thank you.
AshC Is there any way to see who only called into the webinar? Right now you can have people listening in without knowing they are even there, which is very concerning from a privacy perspective if registrants share call details.
Even password-protected webinars allow people to dial and listen in and the organizer is none the wiser to who is listening. The only workaround is by using VoIP only, but this would force presenters to use VoIP and that has been challenging given the current limits on bandwidth with so many WFH.
Hi
would it be possible to include callers who have not used audio pins in the attendee list like gotomeeting does, caller 1, caller 2 etc.
and them being able to dial *something to raise their hand too wouls be nice....
thanks
I too wish the phone-only callers could show up in the list, so we know somone is there.
We just completed our first webinar with GoToWebinar. We were able to download the "Attendee Report" and obtained who joined via the URL, however that report does not contain the attendees who dialed in ONLY. Where can we get that report?
What do you hope to see in the Attendee Report for folks who connect only by phone? Do you expect to see only the phone number as their attendee name? On modern phone systems it should be possible for someone to text their name.
Even if they cannot list the phone number in the Attendee Report, it would be nice to just list them as "unknown," so we can get a good head count.
Sorry there was a misunderstanding when you first signed up. When someone connects via computer but uses the telephone for audio, those connections are documented. Being that GoToWebinar is a visual sharing platform, I doubt they thought there would be enough telephone-only attendees to warrant reporting them.
To answer your other question, AshC does work for LogMeIn. I however, do not, but have become a big fan.
Thanks AshC, do you work for LogMeIn? When we first signed up for the demo, someone told us that call logs were retained. That's one of the main reasons why we switched from Adobe Connect to GoToWebinar.
I have read other answers to questions about the fact that people who dial in by phone are not counted as attendees. Are there any plans in future to include these participants as we really need to know this information?
sueb1 Although Phone-only Attendees of GoToWebinar are not currently captured in any report, we may update the audio functionality in the future so that you may 'see' who is on phone only through your Organizer Control Panel. When / if this is functionality released, we will update the community threads where possible.
That would be great - many thanks.
Hi Umar,
When you connected from your phone did you just dial into the conference call or join using one of our mobile apps? Webinar attendees need to connect via our software in order to appear in the attendee report, if they only dial into the conference call they will not show up.
I had two attendees, one logged in with a tablet, was able to see the webinar and was active with audio. In the Attendance report, they showed as Not attending. Any ideas what causes this result?
Hi,
Phone only attendees are not tracked at this time and will not appear in the attendee report.
