GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.247 Posts

Ideas

Call Report - Emergency call filter
We need an emergency call filter in the call reports for a new requirement we are receiving from one of our accreditation surveyors. Right now I have to export all the data from the call report and t...
Rodan07
Active Contributor
24 days ago4 unread comments
Reviewed by moderator
94Views
2likes
4Comments
GoTo Connect API - Add Overwrite external caller ID on an extension
We are working on programing a module with PowerShell and GoTo for all of the tasks we normally have to do by hand each time we have to create a new user. One of those is setting the overwrite extern...
Rodan07
Active Contributor
24 days ago
New
35Views
2likes
0Comments
Profile password create/reset for SuperAdmins
We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks!
mstrehler
Active Contributor
30 days ago1 unread comment
Reviewed by moderator
19Views
2likes
1Comment
Daily Schedule for Do Not Disturb
The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working...
bristol1
Active Contributor
5 months ago2 unread comments
Accepted
Mobile Apps
394Views
8likes
2Comments
Read Only Access
We have a need to grant access to the phone system to a non-technical user. However, there does not appear to be any option to grant this user Read Only access. It looks as though the either have ...
Markdm2
Active Contributor
4 months ago2 unread comments
Reviewed by moderator
159Views
4likes
2Comments
Allow ability to overwrite an existing Sound Clip in the Audio Library with a new uploaded file
There are many cases where a sound clip is loaded in several dial plans and other areas of the PBX and I would like to mass update this sound clip with a new version without having to upload a new fi...
MatthewB57
Active Contributor
4 months ago3 unread comments
Reviewed by moderator
325Views
3likes
3Comments
Log into ALL queue on GoTo APP with a single button/command/action
On the Desktop APP > Contact Center. I am able to log IN to ALL my assigned queues with a single button. As well as log OUT of ALL queues. On the GoTo APP on my phone, I have to dial *13### ex...
smadrid
Active Contributor
5 months ago1 unread comment
Investigating
Administration & Configuration
324Views
3likes
1Comment
Schedule Over Ride
Back in the day we were a major Samsung Dealer. Samsung had ring time override (RTO) buttons and ring plan override (RPO). RTO would keep the system stuck in a certain mode until manually turne...
M_Adams
Contributor
4 months ago2 unread comments
Reviewed by moderator
Administration & Configuration
153Views
2likes
2Comments
Update Call Queue "Periodic announcement message" description to note it triggers after 3 callers
I couldn't get the call queue "Periodic announcement message" feature to trigger when testing it, and after calling support to find out if there was a glitch or something else causing it not to trigg...
MatthewB57
Active Contributor
4 months ago3 unread comments
Delivered
451Views
2likes
3Comments
Change details listed in Contacts page
From the web... When viewing Contacts > Private Contacts. I can see the contacts displayed using Name, Type, Phone Number, and Email Address. Can this list be customized? I want to add Compan...
khaywood
Active Contributor
3 months ago1 unread comment
Investigating
118Views
1like
1Comment

Suggest, vote, and comment on ideas for improvements to existing features or new features.

247 IdeasLatest Activity: 23 hours ago

Tags

Administration & Configuration100 Topics
Desktop App34 Topics
Voice Features27 Topics
Messaging Features25 Topics
Contact Center Features21 Topics
Integrations & API14 Topics
Mobile Apps12 Topics
Reporting7 Topics
Customer Engagement Features1 Topic
Voice Features. Reporting1 Topic