Please add a dark theme for the desktop app. The white is so bright that it hurts my eyes. ... View more

Yealink supports having different ringtones to differentiate between internal and external incoming calls. However, they require that this feature also be supported by the VoIP service, which is not something GoToConnect currently supports.  ... View more

It would be great if you could save a contact to the whole system instead of just an extension. If a call comes in with no name and is a regular client, I want to save their name so that anytime they call, all extensions will see who is calling.  ... View more

Please create a role in the admin center that is limited to changing the phone system schedule and holidays. The office staff sometimes need to modify the phone schedule without a full system admin. ... View more

Hello,   For the out of office voicemails my users are requesting the ability to set a predetermined time for it to become active.    Example: User A is going on vacation in 1 week and sets up an out of office voicemail, then marks it to be enabled on the day they are on vacation and disables the day they return.    Currently they only have the ability to do it the day of. ... View more

We are starting to use the GoTo fax service and found that is is lacking a fax history log. We also need to be able to view the content and attachments of the fax and resend them if necessary. This is a crucial function for companies to have the ability for admin to centrally manage this.    ... View more

On the desktop application, I would like to scroll from A to Z (like the iphone app) instead of clicking on Show More. ... View more

We would like to request the ability to reboot phones from the PBX portal and to see their local IP address. ... View more

I work from home and use GoTo to answer work calls.  I have a stream deck and it would be nice to have some dedicated buttons.  An answer phone call button, mute,hold, and transfer buttons dedicated in front of me would be great.  ... View more

Need to be able to report on outbound fax statistics (at the very least) for outbound faxes for Shared Virtual Faxes  ... View more

Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages.   For example, if "John Doe" sends a text message to a Gotoconnect phone number, the recipient (i.e., such as me) should have the ability to create an automatic customized text message, particularly if the recipient will be away from the office for a certain period of time.    Right now, on the Gotoconnect mobile app, there is a text autorespond feature for only incoming phone calls.  Which makes no sense to have it since anyone who calls can get a voicemail message. ... View more

Please allow voice mail messages to be sent to multiple email addresses, at least two. This seems to be one of the few cloud based PBXs that only allows voice mail to be sent to a single email address, which is an embuggerance as some email addresses are not regularly monitored, e.g. they may belong to part time staff. ... View more

Can we look into getting change logs that take place in the PBX Admin Center? This way we can track changes that a help desk may make and we can show for auditors when we are discussing changes in our environment.  ... View more

I'd really like compatibility with Apple Watch that would allow for calls to ring through on my watch. I like to keep my phone silent and use my watch to only important notifications during the work day, but I miss calls through GoTo because the notification/ring doesn't come through on my watch as it does with standard calls. ... View more

Hi, I would like the feature of a priority queue where you can have one or two people signed in and receive all calls. Then have another queue that ONLY receives calls if the first queue people are on a call. Even nicer if we could say wait 20 sec then flow into the 2nd queue.  What is now happening we have to watch to see when calls are waiting and then pick up the call without being signed in. This is then showing the calls as abandoned when they were actually answered outside the queue and I can no longer tell how many calls are truly abandoned. Thanks, Rochelle ... View more

The current version of the GoTo desktop app GoTO 0.305.0 3.31.0 removed the delete option from the Recent activity section in the left pane under Phone.  I'd like to see that option added back. ... View more

Have the Desktop and Mobile applications report presence  or awareness status   When the users are logged in on their desktop or mobile applications, report on the PBX that the "device" is online.  When the users are logged in on their desktop or mobile applications and are on the phone using their extension, report to the system their presence for accurate speeddial with presence identification.   As a business partner we deal with a number of different size clients and many clients that have softphone only extensions.   When setting up the softphone only users, the PBX defines a device for the user. The issue comes up when: 1) the customer sees these extensions as offline/unavailable lines in the PBX 2) the physical phones or side cars that are setup with all users that have an extension on the system.  They are  defined as "SpeedDial with Presence"; however, because these are softphones, they do not report to the users when the individuals are actually available or when they are on their phones.   ... View more

We have local telephone numbers in multiple provinces across Canada. If I am calling a BC customer I should be able to easily select my outbound number display by a dropdown and show my BC number rather than my Toronto number (the same way that I can if I am sending a SMS message). Presently, one has to go into the PBX admin and select the default outbound caller ID - not user friendly for someone who is not an admin or even is an admin and needs to make this change multiple times in a day. ... View more

Hello to All,    I would like to add angle brackets ([]) to my fax access codes. As it stands, access codes are autogenerated and not customizable.    I can make it easier for my end users by prepending the access code to outbound emails on my email server. However, angle brackets are added.  Here is an example of what shows on the subject line of the prepended emails:  [123456789]  Fax Name This is automatically rejected due to the brackets. Another idea perhaps is to update the code to start with the length of the array to be 9, if index[0] of the dataset is not equal to (0-9) than use index[1]-[9]. Else use index[0]-[8]. Another option would be to allow access codes to become optionable and allow us to create a list of users who would be able to send virtual fax. Here is the thing, I am now giving end users an extra step using access codes to send virtual faxes via Goto.   Please let me know if this is feasible. ... View more