We would like the ability to check shared voicemail directly from the client and web app.  Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extension.    This is something we have had for a very long time with the previous old pbx and we are already missing with just one group of users being moved to GoTo connect.  ... View more

We would like the ability to turn on fax interception on direct extensions. This appears to only be an option for shared voicemail boxes at this time using the API. We will have close to 2000 users who will need this option turned on as we roll out GoTo Connect to our staff. As this is not defaulted to on in the GUI I would like the ability to program this option. Thank you! ... View more

First of all, thank you for enabling dispositions outside of salesforce. Definitely a positive thing. We would like you to consider custom dispositions as we are in healthcare and most of the dispositions or wraps pertain to sales and are not really applicable in our case. We are appointing patients for different services like Orthodontics, General Dentistry, and Oral surgery. While we do collect payments in the case of our revenue cycle team, largely we would like the ability to do a custom disposition or wrap code that again pertains to what the individual department is charged with. Thank you for any consideration of this request! ... View more

Currently their is a widget for the longest wait time but not one for the average wait time. There are reports available for this but we have a wallboard up to make sure anyone can at a glance see what the queues look like. We have some higher up management freak out over thinking that longest wait time was the average so we have removed that widget from our view.   I think this is a widget that would be utilized by quite a large number of companies that use the wallboard feature currently. ... View more

It would be a powerful tool at least for my company to be able to organize contacts.   My company has eleven branches and not every person knows everyone. I have remedied the issue by putting the persons location in front of the username.   But if there was a way to organize your contacts by location or branch /hide contacts that you do not want to show and have a separate contact solution for personal company contacts and company contacts. Exactly like how you can filter out contacts on the GOTO mobile app. This feature would be utilized and appreciated.     ... View more

Please add a dark theme for the desktop app. The white is so bright that it hurts my eyes. ... View more

The way it is now a person with access to play recorded calls can listen to everyone’s recordings, but it would be helpful if they could just listen to ones for certain departments or users. I have a customer that is able to do this with their on-premise system and are about to lose this functionality. ... View more

We need the ability to share a custom Wallboard between Supervisors. This creates consistency in views and saves a LOT of repetitive work to get everyone on the same page. ... View more

It would be great if there was a node available in the dial-plan editor to send a preformatted text message to the caller.  This has many use cases, such as in the auto-attendant for the caller to receive a text with the URL for an online order menu, a website, a location, etc...   I know we can do this using the HTTP Notify node.  But this requires integrating with a 3rd SMS provider.  Why go to a 3rd party provider when SMS is already built into GoTo ... View more

Yealink supports having different ringtones to differentiate between internal and external incoming calls. However, they require that this feature also be supported by the VoIP service, which is not something GoToConnect currently supports.  ... View more

It would be great if you could save a contact to the whole system instead of just an extension. If a call comes in with no name and is a regular client, I want to save their name so that anytime they call, all extensions will see who is calling.  ... View more

Please create a role in the admin center that is limited to changing the phone system schedule and holidays. The office staff sometimes need to modify the phone schedule without a full system admin. ... View more

On the desktop application, I would like to scroll from A to Z (like the iphone app) instead of clicking on Show More. ... View more

This is pretty standard across other providers (RingCentral for instance). Currently, all inbound calls must be manually answered by the agent. First, this sometimes causes issues as the system won't let the agent answer the call, then it gets stuck or routed to another agent, which is not ideal. We need to balance calls as much as possible. Second, it would save a couple of seconds for the agent as the incoming call would be automatically answered. ... View more

Agent screen recording would be very useful in the QA of agents. This allows not only to hear a call through a recording, but also have a visual of what the agent did during that call. ... View more

We are starting to use the GoTo fax service and found that is is lacking a fax history log. We also need to be able to view the content and attachments of the fax and resend them if necessary. This is a crucial function for companies to have the ability for admin to centrally manage this.    ... View more

It would be great to see when another phone is in DND. We use Yealink mainly and with the T57W it will show when someone is talking or when a user puts their call on hold but it doesn't show when that phone is in DND. I think the BLF key should be red when in DND ... View more

Many users that work in offices are not at their desks so it would be nice if you could assign a call park/call park retrieve icon in the app.  This is a feature that RingCentral and several other hosted providers have on their mobile apps.  I know you can dial a code but dialing *37+the park location is very cumbersome. ... View more

We would like to request the ability to reboot phones from the PBX portal and to see their local IP address. ... View more