GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.348 Posts

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Ideas

Mass Text Message - Marking as Read
Our team uses shared inboxes for text messaging to speak with customers and if an employee is off for a day and they come back the next day, they have to manually click through each text message to m...
ErinW2025
Active Contributor
23 days ago
New
Administration & Configuration
Contact Center Features
Messaging Features
12Views
1like
0Comments
Add Reply-to Message Functionality in GoTo Connect Chats
Can we add a feature to the GoTo Connect team chats that allows users to reply directly to a specific message? This would display the original message alongside the reply, making conversations easier...
ginamarieh89
Active Contributor
2 months ago1 unread comment
New
Messaging Features
44Views
3likes
1Comment
Different Ringtones for Different Call Routing (Softphone)
Problem Statement I use GoTo to receive calls from several different sources. Sometimes it's an internal call from my team, sometimes it's an after-hours support call, and sometimes it is a call to ...
itp-will
Active Contributor
2 months ago2 unread comments
Reviewed by moderator
Administration & Configuration
Desktop App
Mobile Apps
22Views
1like
2Comments
Sync contacts with another CRM via API
Hello! I’m new to developing with GoTo and would like to know if it’s possible to sync GoTo Connect contacts with another CRM using the API. The idea is: when a client sends a message, GoTo would t...
th2106
Active Contributor
4 months ago2 unread comments
New
Integrations & API
133Views
4likes
2Comments
Paste images in the GoTo Connect chat
At the moment, it's only possible to attach images in the chat, but it would be great to be able to copy and paste images directly into the message input field. Right now, we can only paste text. Co...
tfigur
Active Contributor
7 months ago3 unread comments
Reviewed by moderator
Desktop App
Messaging Features
69Views
5likes
3Comments
Show name of who responded to shared texts vs just number
When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversatio...
vance21
Active Contributor
6 months ago2 unread comments
Reviewed by moderator
Desktop App
Messaging Features
Mobile Apps
42Views
3likes
2Comments
AI Receptionist warm transfer
Warm transfer in AI Receptionist The new AI Receptionst transfers calls, but they seem to only be direct transfers. We have it ask the caller their name and what company they work for. It would be ...
g217469
Active Contributor
5 months ago4 unread comments
Reviewed by moderator
Administration & Configuration
68Views
2likes
4Comments
Queue Caller report to include transfers
We have Handled count, Abandoned count and Evicted customer count, but unfortunately no transferred count. Can we add this into current reporting?
Charrington2
Active Contributor
5 months ago2 unread comments
Reviewed by moderator
Administration & Configuration
Contact Center Features
Reporting
52Views
2likes
2Comments
Ability to block a caller on Desktop App
With one click of a button on the cell phone app, I can block a caller who recently called. The feature to do that on the desktop is missing, and I hope it would be a simple addition. I'm sure that t...
DnevHIT
Active Contributor
9 months ago1 unread comment
New
Desktop App
78Views
5likes
1Comment
Add shortcut to Ai Call Summaries from Call History
Please add the Ai symbol in the call history under each call 📞 so you can view the Ai Call Summaries and Transcripts built in right into the logs on your phone.. Instead of having to log into the de...
Sexcmo78
Active Contributor
5 months ago1 unread comment
Reviewed by moderator
Desktop App
Mobile Apps
37Views
2likes
1Comment

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GoTo Community Ideas Guidelines
Thank you for taking the time to share your improvement ideas with us! Here are some simple guidelines that will help all of us get the most out of Community Ideas: Search the Community Ideas ...
GlennD
Place GoTo Community Basics

Suggest, vote, and comment on ideas for improvements to existing features or new features.348 IdeasLatest Activity: 2 months ago

Tags

Administration & Configuration171 Topics
Desktop App62 Topics
Messaging Features48 Topics
Contact Center Features44 Topics
Voice Features40 Topics
Mobile Apps30 Topics
Reporting29 Topics
Integrations & API26 Topics
Customer Engagement Features9 Topics
Voice Features. Reporting1 Topic