IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagQueue Caller report to include transfers We have Handled count, Abandoned count and Evicted customer count, but unfortunately no transferred count. Can we add this into current reporting? Add shortcut to Ai Call Summaries from Call History Please add the Ai symbol in the call history under each call š so you can view the Ai Call Summaries and Transcripts built in right into the logs on your phone.. Instead of having to log into the de...Show name of who responded to shared texts vs just number When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversatio...Paste images in the GoTo Connect chat At the moment, it's only possible to attach images in the chat, but it would be great to be able to copy and paste images directly into the message input field. Right now, we can only paste text. Co...Ability to block a caller on Desktop App With one click of a button on the cell phone app, I can block a caller who recently called. The feature to do that on the desktop is missing, and I hope it would be a simple addition. I'm sure that t...Profile password create/reset for SuperAdmins We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks! Audit Logs & User Alerts for Configuration Changes I just found out my phone line was reconfigured - outside callers said they were getting a dial tone instead of reaching me. Iām not sure how long this was happening, and I only heard about it when p...Add the option to specify who appears in the app directory versus the dial-by-name directory. I wanted to address some necessary improvements for the GoTo Connect directory. Our users rely on the apps and not on dialing by name or number. The directory needs to be more customizable, allowing ...Holiday Hours Prescheduled yearly The goto connect system does not currently provide an easy way to link more than 1 holiday at a time for times closed and limited hours to the PBX system. So the user needs to log into the PBX after ...Daily Schedule for Do Not Disturb The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.323 IdeasLatest Activity: 3 years ago
TagsAdministration & Configuration156 TopicsDesktop App57 TopicsMessaging Features41 TopicsContact Center Features38 TopicsVoice Features36 TopicsMobile Apps27 TopicsIntegrations & API25 TopicsReporting23 TopicsCustomer Engagement Features8 TopicsVoice Features. Reporting1 Topic
