IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagMass Text Message - Marking as Read Our team uses shared inboxes for text messaging to speak with customers and if an employee is off for a day and they come back the next day, they have to manually click through each text message to m...Add Reply-to Message Functionality in GoTo Connect Chats Can we add a feature to the GoTo Connect team chats that allows users to reply directly to a specific message? This would display the original message alongside the reply, making conversations easier...Different Ringtones for Different Call Routing (Softphone) Problem Statement I use GoTo to receive calls from several different sources. Sometimes it's an internal call from my team, sometimes it's an after-hours support call, and sometimes it is a call to ...Sync contacts with another CRM via API Hello! I’m new to developing with GoTo and would like to know if it’s possible to sync GoTo Connect contacts with another CRM using the API. The idea is: when a client sends a message, GoTo would t...Paste images in the GoTo Connect chat At the moment, it's only possible to attach images in the chat, but it would be great to be able to copy and paste images directly into the message input field. Right now, we can only paste text. Co...Show name of who responded to shared texts vs just number When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversatio...AI Receptionist warm transfer Warm transfer in AI Receptionist The new AI Receptionst transfers calls, but they seem to only be direct transfers. We have it ask the caller their name and what company they work for. It would be ...Queue Caller report to include transfers We have Handled count, Abandoned count and Evicted customer count, but unfortunately no transferred count. Can we add this into current reporting? Ability to block a caller on Desktop App With one click of a button on the cell phone app, I can block a caller who recently called. The feature to do that on the desktop is missing, and I hope it would be a simple addition. I'm sure that t...Add shortcut to Ai Call Summaries from Call History Please add the Ai symbol in the call history under each call 📞 so you can view the Ai Call Summaries and Transcripts built in right into the logs on your phone.. Instead of having to log into the de...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.348 IdeasLatest Activity: 2 months ago
TagsAdministration & Configuration171 TopicsDesktop App62 TopicsMessaging Features48 TopicsContact Center Features44 TopicsVoice Features40 TopicsMobile Apps30 TopicsReporting29 TopicsIntegrations & API26 TopicsCustomer Engagement Features9 TopicsVoice Features. Reporting1 Topic
