Resolve Community Ideas

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.144 Posts

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Ideas

LogMeIn Resolve printer options
Settings to control when and if the LogMeIn Resolve printer is installed on unattended computers. At the very least the printer should never be default on the unattended computers.
CMcCl
Active Contributor
2 months ago3 unread comments
Accepted
Remote Support
Unattended Support
47Views
3likes
3Comments
Show status as online when installing Windows updates
We are currently migrating from Central to Resolve, using unattended in both cases. One difference that we've noticed is that if a computer is rebooted to finish updates and it goes to the black scr...
harmankardon
Active Contributor
25 days ago1 unread comment
Reviewed by moderator
Administration
51Views
1like
1Comment
Auto move tickets from Resolved to Close
It would be beneficial to have an option to set 'x' amount of days a ticket automatically moves from Resolved to closed.
Oluwadizzle
Active Contributor
3 months ago
New
Ticketing
17Views
3likes
0Comments
Able to customized email template
Hi, It would be nice to be able to customized the welcome email of a new ticket. Be able to edit with our company logo and our own welcome text.
jmedina6970
Active Contributor
3 months ago3 unread comments
New
Customization
Ticketing
37Views
3likes
3Comments
Cipboard sync - default on
Hello - i would like an option to turn the clipboard sync on as a default settings preferably for all devices but at very least for individual devices.
greenbeansys
Active Contributor
8 months ago3 unread comments
Reviewed by moderator
Remote Support
Unattended Support
59Views
7likes
3Comments
WorkFlows
I would like to suggest the addition of workflows or approval flows for tickets. User requests a new device. Request goes to Manager. Manager can then approve or deny a request. Leaving notes for ...
jcampbell5812
Active Contributor
6 months ago
New
Ticketing
26Views
4likes
0Comments
Client / End User Ticket CC option
Can this feature be added please. Our end users would like to have the cc option when creating tickets as they sometimes want to add other members of their team in there for visibility. At the moment...
Oluwadizzle
Active Contributor
3 months ago3 unread comments
Reviewed by moderator
Ticketing
30Views
1like
3Comments
Resolve RMM - Cloud Monitors
Hello, a crucial feature of an RMM platform is the ability to create cloud monitors. This is an absolute must for an MSP to monitor the WAN connectivity at client sites. This feature is completely mi...
kbenningfield
Active Contributor
6 months ago
New
Resolve RMM
11Views
3likes
0Comments
Lock host upon disconnect
I find it odd that RESOLVE does not have an issue to lock the host upon disconnect like other LogMeIn products have (Central has this). This is a BIG security issue because if I am using RESOLVE to ...
TechSupportDE
Active Contributor
8 months ago3 unread comments
Reviewed by moderator
Unattended Support
56Views
4likes
3Comments
Devices view - add more rows and default alphabetical organization
I would like to have 100 rows as an option to view in one screen for the devices list and more so to have the ability to organize alphabetically (by nickname) by default. I am not sure how it is orga...
greenbeansys
Active Contributor
7 months ago1 unread comment
Reviewed by moderator
Device Console
Device Groups
20Views
3likes
1Comment

Featured Content

GoTo Community Ideas Guidelines
Thank you for taking the time to share your improvement ideas with us! Here are some simple guidelines that will help all of us get the most out of Community Ideas: Search the Community Ideas ...
GlennD
Place GoTo Community Basics

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.144 IdeasLatest Activity: 3 days ago

Tags

Ticketing38 Topics
Remote Support37 Topics
Unattended Support30 Topics
Device Console19 Topics
Reporting12 Topics
Device Groups11 Topics
Administration11 Topics
Customization9 Topics
Miscellaneous7 Topics
Inventory7 Topics
Helpline3 Topics
User Groups2 Topics
Resolve RMM2 Topics
API1 Topic
resolve mdm1 Topic