GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.335 Posts

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Ideas

Delayed Ring in ring groups. Ability to select a delayed ring for some extensions in a ring group.
The ability to select a delayed ring for some extensions in a ring group.
ACP232
Active Contributor
10 days ago
New
Administration & Configuration
Voice Features
18Views
1like
0Comments
Sync contacts with another CRM via API
Hello! I’m new to developing with GoTo and would like to know if it’s possible to sync GoTo Connect contacts with another CRM using the API. The idea is: when a client sends a message, GoTo would t...
th2106
Active Contributor
17 days ago2 unread comments
New
Integrations & API
73Views
1like
2Comments
Queue Caller report to include transfers
We have Handled count, Abandoned count and Evicted customer count, but unfortunately no transferred count. Can we add this into current reporting?
Charrington2
Active Contributor
2 months ago2 unread comments
Reviewed by moderator
Administration & Configuration
Contact Center Features
Reporting
34Views
2likes
2Comments
Activity reports - Update duration from seconds to minutes
In the Activity reports can we please have the duration updated from seconds to minutes?
lwestbrook
Active Contributor
2 months ago1 unread comment
Reviewed by moderator
Administration & Configuration
Reporting
34Views
1like
1Comment
Paste images in the GoTo Connect chat
At the moment, it's only possible to attach images in the chat, but it would be great to be able to copy and paste images directly into the message input field. Right now, we can only paste text. Co...
tfigur
Active Contributor
5 months ago3 unread comments
Reviewed by moderator
Desktop App
Messaging Features
60Views
5likes
3Comments
Show name of who responded to shared texts vs just number
When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversatio...
vance21
Active Contributor
3 months ago2 unread comments
Reviewed by moderator
Desktop App
Messaging Features
Mobile Apps
32Views
2likes
2Comments
Ability to block a caller on Desktop App
With one click of a button on the cell phone app, I can block a caller who recently called. The feature to do that on the desktop is missing, and I hope it would be a simple addition. I'm sure that t...
DnevHIT
Active Contributor
6 months ago1 unread comment
New
Desktop App
61Views
5likes
1Comment
Add shortcut to Ai Call Summaries from Call History
Please add the Ai symbol in the call history under each call 📞 so you can view the Ai Call Summaries and Transcripts built in right into the logs on your phone.. Instead of having to log into the de...
Sexcmo78
Active Contributor
2 months ago1 unread comment
Reviewed by moderator
Desktop App
Mobile Apps
28Views
1like
1Comment
Profile password create/reset for SuperAdmins
We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks!
mstrehler
Active Contributor
2 years ago3 unread comments
Reviewed by moderator
Administration & Configuration
113Views
10likes
3Comments
Audit Logs & User Alerts for Configuration Changes
I just found out my phone line was reconfigured - outside callers said they were getting a dial tone instead of reaching me. I’m not sure how long this was happening, and I only heard about it when p...
Mossy
Active Contributor
5 months ago1 unread comment
Reviewed by moderator
Administration & Configuration
33Views
2likes
1Comment

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GoTo Community Ideas Guidelines
Thank you for taking the time to share your improvement ideas with us! Here are some simple guidelines that will help all of us get the most out of Community Ideas: Search the Community Ideas ...
GlennD
Place GoTo Community Basics

Suggest, vote, and comment on ideas for improvements to existing features or new features.335 IdeasLatest Activity: 18 minutes ago

Tags

Administration & Configuration163 Topics
Desktop App59 Topics
Messaging Features43 Topics
Contact Center Features42 Topics
Voice Features39 Topics
Mobile Apps28 Topics
Integrations & API26 Topics
Reporting25 Topics
Customer Engagement Features8 Topics
Voice Features. Reporting1 Topic