GoTo Connect Community Ideas

JT5365 · ‎01-06-2023

Staff is not able to receive calls from their headset when using the softphone. This limits their ability to perform tasks away from their monitor in order to accept or make a call. I understand security concerns are prohibiting this functionality. Are there any tools available to mitigate this issue and to allow call control?

OutdoorAdam · ‎12-21-2022

I work from home and use GoTo to answer work calls. I have a stream deck and it would be nice to have some dedicated buttons. An answer phone call button, mute,hold, and transfer buttons dedicated in front of me would be great.

bhope · ‎12-01-2022

Suggestion: It would be nice to have all of the GoTo Connect features available for the Salesforce Integration. Right now we have to pull out phone numbers to send out text through the app rather than sending it out directly through the Salesforce integration. Additionally, we do not have access to the contact center through the integration.

ks6 · ‎11-23-2022

I'd really like compatibility with Apple Watch that would allow for calls to ring through on my watch. I like to keep my phone silent and use my watch to only important notifications during the work day, but I miss calls through GoTo because the notification/ring doesn't come through on my watch as it does with standard calls.

hmaynard · ‎10-14-2022

Hello to All, I would like to add angle brackets ([]) to my fax access codes. As it stands, access codes are autogenerated and not customizable. I can make it easier for my end users by prepending the access code to outbound emails on my email server. However, angle brackets are added. Here is an example of what shows on the subject line of the prepended emails: [123456789] Fax Name This is automatically rejected due to the brackets. Another idea perhaps is to update the code to start with the length of the array to be 9, if index[0] of the dataset is not equal to (0-9) than use index[1]-[9]. Else use index[0]-[8]. Another option would be to allow access codes to become optionable and allow us to create a list of users who would be able to send virtual fax. Here is the thing, I am now giving end users an extra step using access codes to send virtual faxes via Goto. Please let me know if this is feasible.

MountainComm · ‎09-20-2022

Had a client with 25 locations that uses HubSpot CRM call and ask if we integrate. Well no we don't, but GoToWebinar does. How about making this happen?

bstaley · ‎08-15-2022

Would like a means to prompt a caller to enter a value such as an identification value, or a ticket number and then have an API call made with that entered data (along with the rest of available call data). Based on results returned, select a dial plan to follow. For our exact use case, we are a support group who is only allowed to work through authorized technicians. Each technician has a unique number and we're looking for a way to cut the time down on the verification side of things. If we had a queue for "caller authorized" and a call only gets routed after adding in a valid ID, it would help tremendously.

GoTo Connect Community Ideas

GoTo Connect Community Ideas

Add call control on headsets

Elgato Stream Deck plugin

Include all available features in the Salesforce Integration

Compatibility with Apple Watch - Calls Ring on Watch

Customize Email to fax access codes

HubSpot CRM Integration GoToConnect

Ability to capture custom information and react