GoTo Connect Community Ideas

Oscar_Salazar · ‎06-10-2024

Would like to get an email notification or a dashboard notification that would tell if someone has enabled server-side forwarding on their phone

some-rando · ‎06-03-2024

Our office has 20 people with the app and we all get the same ringtone and it's nuts that we can't change it or set a volume for it. How hard can this be?

KentR · ‎04-03-2024

I would like to see the users extension added back to the filename for recorded calls sent to the Amazon S3 Buckets. Call Recording V2 dropped the phone number and extension from the filename and makes it impossible to route recorded calls to the correct user.

Rrrryan · ‎04-25-2024

Is there any way to turn these on? Notifications are all good for direct messages, text messages, calls - but nothing pops up for activity in channels. This often results in me glancing at the tray icon and seeing a huge number, and having to catch up after the fact. We can't figure out where this setting is - can anyone help? Thanks!

georgeharb · ‎03-07-2023

It would be great if there was a node available in the dial-plan editor to send a preformatted text message to the caller. This has many use cases, such as in the auto-attendant for the caller to receive a text with the URL for an online order menu, a website, a location, etc... I know we can do this using the HTTP Notify node. But this requires integrating with a 3rd SMS provider. Why go to a 3rd party provider when SMS is already built into GoTo

diegoamc · ‎02-22-2024

Naming group texts in Goto Connect is currently not a feature and needs to be implemented to help users who have multiple group texts stay organized. Naming group texts/chats is a standard feature for most messaging applications and I don't see why it cant/hasn't been implemented yet. We have users in our company who will actively have 30+ active group chats with clients and having this feature will help improve user experience when using messaging. I was informed about the Goto Contact Center from a Goto Support rep but that would make our process more complicated then just being able to name a group chat. Please let me know if this can be implemented, thank you!

SM1983 · ‎06-07-2022

Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages. For example, if "John Doe" sends a text message to a Gotoconnect phone number, the recipient (i.e., such as me) should have the ability to create an automatic customized text message, particularly if the recipient will be away from the office for a certain period of time. Right now, on the Gotoconnect mobile app, there is a text autorespond feature for only incoming phone calls. Which makes no sense to have it since anyone who calls can get a voicemail message.

aspirecare23 · ‎03-01-2023

It would be really helpful if we could have auto signatures after text messages allowing the one getting the text to know the individual that sent the message, as well as for admin office members to be able to read who send the text message if there were any questions on it.

jmeyer · ‎05-18-2022

We are requesting a feature update by GoTo developers to be able to forward texts sent for compliance purposes.

BrunoMarini13 · ‎07-26-2023

It would be nice if there was a way to react to messages using the app emotes, like thumbs up, smile, etc., similarly to other communication apps. It could be also very helpful in large groups to generate polls and different interactions.

bmfdiclawus · ‎08-15-2022

How do I label a chat with multiple members and add it to my favorites? Just like when you create a chat with a single person you are able to hit the star on the top right corner so that you can place it on the favorites also the chat takes the name of the person on your contact list. Well if I want to create a group text I would like to add it to the favorites list just like I am able to do it with a single person, and also have some way to label the chat the same way a single person chat is able to adopt the name of the person being text or for me to call it anything to reference the chat and the people in it ( HLA Members) or whatever else. Right now I am not able to do this and therefore is a pain trying to locate who is in what chat or the company member's that I am chatting with, I am having to search by opening every single chat so that I can find who, when and why I texted them.

contractorsmark · ‎07-20-2022

Desktop app, under Contracts you have the ability to call or text your contract (and it shows the call and text icons). On the iphone app, under Contracts you only have the ability to Call (and call icon) but no ability to text (no text icon) available. I text my clients daily and really need that function on my iphone app.

CavemanSecurity · ‎02-27-2023

We need an option to restrict SMS messaging to business hours only. Having our small team constantly responding to texts 24/7 is unhealthy and is taking a toll on their ability to serve our customers.

Highroad_Admin · ‎08-30-2024

I support a couple of different customers with Call Queues, and I am finding that the call position is not being announced to the caller in both cases. Please advise.

TomPessemier · ‎07-08-2024

I'd love to see GoTo have this feature both on the browser and the smartphone apps. iPhone native text messages just added this, so hopefully GoTo will do the same. Thank you!

zpaine1089 · ‎05-31-2024

We need the ability to store and export SMS/MMS messages, their metadata and content (in case of audits, legal investigations, etc.) If that data is too sensitive to store on your end, I'd ask that there be a functionality that can put it into our own storage. We can store Phone Calls and Fax (ours store on AWS), so why not text messages? Right now text messages are only accessible to the agent involved in the conversation, and to store them each agent would have to copy them or screenshot them manually. This isn't feasible.

dvg · ‎03-04-2024

You can block outgoing caller ID at the phone number level, but not at a specific extension level. Why not add this toggle on individual extension settings?

jte · ‎12-12-2023

I'm using GoTo Connect, including the text messaging feature. Is there a way to export / copy / print an entire text string? [Update] I am able to click my cursor at the beginning of the text string and then drag and copy the complete string manually. For a short string, that is fine, but it is sub-par for a long string. I am hoping there is a function within GoTo Connect that allows me to copy/export/print a long string more easily. Thanks! Jon

JWIMARKETING · ‎10-25-2023

For our company's compliance department, we would need a weekly report AUTOMATICALLY sent to my business email. This report needs to be sent by GoTo with the SMS data to then be archived by Smarsh. I would like to use the SMS feature with GoTo but until I can have an automatic report sent to me weekly, our compliance department will not allow us to use it. Please consider automatic SMS reports! Thank you!

mkeaton · ‎09-21-2023

Hello! Am I missing something that voicemails left on any line are not recorded? So once the call goes to VM there is NO recording just doesn't show anything on the call reports? Like the caller never left any VM? This is me testing and leaving a 2 minute VM, that was received, yet no recording of it in the reports? I really do believe this to be an oversight, how do we go about reporting this ? Its not an enhancement, it should have always been there so I'm not sure how to go about this, maybe its a bug? K,MELISSA(5039981554) Alex Saltz(150) 2023-09-21T16:44:14.265Z 2023-09-21T09:44:14.265 PDT --:--:-- --:--:-- 2023-09-21T16:44:31.711Z 2023-09-21T09:44:31.711 PDT 0 19 INBOUND K,MELISSA(5039981554) Alex Saltz(150) 2023-09-21T16:44:14.263Z 2023-09-21T09:44:14.263 PDT --:--:-- --:--:-- 2023-09-21T16:44:23.621Z 2023-09-21T09:44:23.621 PDT 0 17 INBOUND

GoTo Connect Community Ideas

GoTo Connect Community Ideas

Get notifications when users enable server-side forwarding

The Mobile App needs more than one ringtone

Call Recording Filenames - Amazon S3 Buckets

Notifications for channels

Add an SMS Text node to the dial-plan

Naming group texts.

Need to have auto reply for text messages

Auto text message signatures

The ability to forward sent text messages

Reactions to Messages

The ability to label a chat with multiple members

Iphone app ability to text under Contacts

Restrict Text Messages to Business Hours

Call queues announcing position

Mark Text Messages as Read/Unread

Ability to store and export SMS/MMS

Block Caller ID at the Extension Level

Print or export a text/sms message conversation

Automatic Reports - SMS Compliance

Add Voicemail to Report