IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagAdd Reply-to Message Functionality in GoTo Connect Chats Can we add a feature to the GoTo Connect team chats that allows users to reply directly to a specific message? This would display the original message alongside the reply, making conversations easier...Sync contacts with another CRM via API Hello! I’m new to developing with GoTo and would like to know if it’s possible to sync GoTo Connect contacts with another CRM using the API. The idea is: when a client sends a message, GoTo would t...Paste images in the GoTo Connect chat At the moment, it's only possible to attach images in the chat, but it would be great to be able to copy and paste images directly into the message input field. Right now, we can only paste text. Co...AI Receptionist warm transfer Warm transfer in AI Receptionist The new AI Receptionst transfers calls, but they seem to only be direct transfers. We have it ask the caller their name and what company they work for. It would be ...Delayed Ring in ring groups. Ability to select a delayed ring for some extensions in a ring group. The ability to select a delayed ring for some extensions in a ring group. Queue Caller report to include transfers We have Handled count, Abandoned count and Evicted customer count, but unfortunately no transferred count. Can we add this into current reporting? Show name of who responded to shared texts vs just number When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversatio...Add shortcut to Ai Call Summaries from Call History Please add the Ai symbol in the call history under each call 📞 so you can view the Ai Call Summaries and Transcripts built in right into the logs on your phone.. Instead of having to log into the de...Ability to block a caller on Desktop App With one click of a button on the cell phone app, I can block a caller who recently called. The feature to do that on the desktop is missing, and I hope it would be a simple addition. I'm sure that t...Profile password create/reset for SuperAdmins We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks!
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Suggest, vote, and comment on ideas for improvements to existing features or new features.348 IdeasLatest Activity: 2 hours ago
TagsAdministration & Configuration170 TopicsDesktop App62 TopicsMessaging Features48 TopicsContact Center Features45 TopicsVoice Features40 TopicsMobile Apps30 TopicsReporting28 TopicsIntegrations & API26 TopicsCustomer Engagement Features10 TopicsVoice Features. Reporting1 Topic
