We would like the ability to check shared voicemail directly from the client and web app.  Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extension.    This is something we have had for a very long time with the previous old pbx and we are already missing with just one group of users being moved to GoTo connect.  ... View more

It would be great if you could save a contact to the whole system instead of just an extension. If a call comes in with no name and is a regular client, I want to save their name so that anytime they call, all extensions will see who is calling.  ... View more

It would be great to see when another phone is in DND. We use Yealink mainly and with the T57W it will show when someone is talking or when a user puts their call on hold but it doesn't show when that phone is in DND. I think the BLF key should be red when in DND ... View more

Hello,   For the out of office voicemails my users are requesting the ability to set a predetermined time for it to become active.    Example: User A is going on vacation in 1 week and sets up an out of office voicemail, then marks it to be enabled on the day they are on vacation and disables the day they return.    Currently they only have the ability to do it the day of. ... View more

Please add the ability to see phone calls currently in progress in real time, along with details.   Would like to see when someone is on an active call including the other number, duration, etc.  The ability to end the call would be a nice bonus.   Had this ability with a previous VOIP system and was surprised not to find it here. ... View more

Hi There,   I have been using Go To Connect for several months  in order to work from home and loved not having a phone at my ear all day.    Last week I  had an issue with people  not being able to hear me and was not able to keep any of my appointments as IT tried  to figure it out. After hours of working on it, they read something about headphones or blue tooth required  to use the program which was strange as I have never used either.  I  didn't see any notifications about  the change in advance. either.   I now have headphones but   liked not having to use them since I am doing different things  and it requires me to put them on, take them off, put them on take them off throughout the day.  Long story short, I would like to be able to choose whether to use headphones or not since everyones work day is different. Other than that I enjoy using the program immensely.    ... View more

I have several clients interested in call transcription. They are using other VOIP services in the market with this function. Please reply to this post if you think that this a function that will be good for you too.   ... View more

HI,   We are using goto connect from last 1 year and we have about 80 lines. We are facing major issue with Goto Connect recordings. Below are some suggestions to improve your product.   1. There should be some option to delete or hide the call recordings. 2. There should be a role specific option where one should be able to see call records of specific team members aligned to him instead of all members in the account.     ... View more

We have two companies but the same staff to handle customer calls for each company.  It would be great if we could set each 800 number to a different ring tone on everyone's phone so that they can recognize which company's 800 number is being called audibly and  answer the phone with the appropriate company's greeting. ... View more

Hello all, my business operates in a two party consent state and would like to be able to legally record outgoing phone calls for quality assurance purposes.  We are in the healthcare industry and I am wondering if there is an automatic way to play recording on all outgoing calls prior to my staff greeting the other party.  We already use the dial plan and recording for incoming calls but is there a way to set it up for outgoing calls so that my staff does not have to say it every time? ... View more

Hi - Does anyone know if goto phone has a feature of an automatic audible beep for CA companies?  Instead of each outgoing phone call starting with "this call will be recorded....." it use to be permitted that you could have an automatic audible beep that complied with CA two party consent ... View more

Hi there, I would like to be able to add a comment or note to a voicemail transcription.  For example, when the transcription has made an error, I want to be able to add a comment or note that shows the correction, without actually editing the original transcription.  (For record-keeping reasons, it would be a terrible idea to be able to edit the original transcription, at least without some kind of tracking and version history being saved.)  Thanks. ... View more

There are currently text surveys for use with live chat. However, GoTo should offer voice surveys. These surveys can play at the end of each call so that the customer can rate their experience. These ratings would also be available on analytics so that supervisors can run reports and coach agents accordingly. ... View more

I'm at a school and it would be great to have any calls that come from outside the district (through an attendant, etc) go directly to voicemail for our teachers while allowing other staff to still ring through.   We want to minimize disruption in the classroom but still let parents call in and leave messages.  ... View more

I would love if GoTo would bring back the Ultra Low Usage line item for $6.95 as an option for overhead paging adaptors/loud ringer devices.   If it isn't allowed for desk phones anymore fine but there should still be that option for those kinds of devices IMO.   Thank you,   Michael Adams     ... View more

Built in Text to Audio for reading the auto-attendant greeting with voice selections. Giving the end user/ tech the ability to simply back space and type in auto-attendant changes without having someone redo the recording.  ... View more

For those with a large amount of numbers housed in GoTo, It would be helpful to see the name of the number the VM was left on.  This would be easier than having to pull the report, and then compare numbers to figure out which one number the consumer called. Example below:    Time: Tuesday, March 21 2023 12:49 PM From:  (123) 245-4555 To: Business A  (122) 122-1222 Duration: 3 seconds Voicemail box: 1 Transcript: Help with A, B, and C.    Rate this transcript's accuracy   Mailbox Capacity:   98/99 available   Thank you.  ... View more

We have Lines where the personal Dial Plan is to call an external number. This works perfectly if you dial the Extension/Line directly. However, when that Extension is included in a Dial Plan, the calls fail. The only way to get it work is to specify the external number directly. I would like to request this feature added. It allows our end users to maintain their own on-call routing. This limitation also exists for Ring Groups and Call Queues. ... View more

Just as we can upload a busy or an unavailable message for a user, we should be able to upload an extension name that can be used in the spell by name directory. This would allow central management of the names and avoid listening to a name being spelled by individual letters. ... View more