GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.238 Posts

Ideas

Daily Schedule for Do Not Disturb
The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working...
bristol1
Active Contributor
4 months ago2 unread comments
Accepted
Mobile Apps
386Views
8likes
2Comments
Read Only Access
We have a need to grant access to the phone system to a non-technical user. However, there does not appear to be any option to grant this user Read Only access. It looks as though the either have ...
Markdm2
Active Contributor
3 months ago2 unread comments
Reviewed by moderator
151Views
3likes
2Comments
Allow ability to overwrite an existing Sound Clip in the Audio Library with a new uploaded file
There are many cases where a sound clip is loaded in several dial plans and other areas of the PBX and I would like to mass update this sound clip with a new version without having to upload a new fi...
MatthewB57
Active Contributor
3 months ago3 unread comments
Reviewed by moderator
322Views
3likes
3Comments
Log into ALL queue on GoTo APP with a single button/command/action
On the Desktop APP > Contact Center. I am able to log IN to ALL my assigned queues with a single button. As well as log OUT of ALL queues. On the GoTo APP on my phone, I have to dial *13### ex...
smadrid
Active Contributor
4 months ago1 unread comment
Investigating
Administration & Configuration
320Views
3likes
1Comment
Change details listed in Contacts page
From the web... When viewing Contacts > Private Contacts. I can see the contacts displayed using Name, Type, Phone Number, and Email Address. Can this list be customized? I want to add Compan...
khaywood
Active Contributor
2 months ago1 unread comment
Investigating
115Views
1like
1Comment
Update Call Queue "Periodic announcement message" description to note it triggers after 3 callers
I couldn't get the call queue "Periodic announcement message" feature to trigger when testing it, and after calling support to find out if there was a glitch or something else causing it not to trigg...
MatthewB57
Active Contributor
3 months ago3 unread comments
Delivered
449Views
2likes
3Comments
Get notifications when users enable server-side forwarding
Would like to get an email notification or a dashboard notification that would tell if someone has enabled server-side forwarding on their phone
Oscar_Salazar
Active Contributor
4 months ago1 unread comment
Reviewed by moderator
Messaging Features
125Views
2likes
1Comment
Call Queue - Allow callers to be automatically transferred if no agents are present
I would like the ability to have an option to transfer calls that come into an empty queue out to a dial plan. We are having a few callers who somehow call the call queue during off hours and are the...
Rodan07
Active Contributor
4 months ago4 unread comments
Reviewed by moderator
Administration & Configuration
382Views
2likes
4Comments
The Mobile App needs more than one ringtone
Our office has 20 people with the app and we all get the same ringtone and it's nuts that we can't change it or set a volume for it. How hard can this be?
some-rando
Active Contributor
5 months ago2 unread comments
Reviewed by moderator
Messaging Features
Mobile Apps
209Views
2likes
2Comments
Confirmation Fax for Desktop App Faxing
The new feature to fax from the desktop is amazing, kudos on the addition. One thing that keeps us from being able to utilize it, it does not have a confirmation email sent. We are healthcare and are...
mfoote
Active Contributor
6 months ago1 unread comment
Investigating
Administration & Configuration
257Views
3likes
1Comment

Suggest, vote, and comment on ideas for improvements to existing features or new features.238 IdeasLatest Activity: 18 hours ago

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