IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagDelayed Ring in ring groups. Ability to select a delayed ring for some extensions in a ring group. The ability to select a delayed ring for some extensions in a ring group. Sync contacts with another CRM via API Hello! I’m new to developing with GoTo and would like to know if it’s possible to sync GoTo Connect contacts with another CRM using the API. The idea is: when a client sends a message, GoTo would t...Queue Caller report to include transfers We have Handled count, Abandoned count and Evicted customer count, but unfortunately no transferred count. Can we add this into current reporting? Activity reports - Update duration from seconds to minutes In the Activity reports can we please have the duration updated from seconds to minutes? Paste images in the GoTo Connect chat At the moment, it's only possible to attach images in the chat, but it would be great to be able to copy and paste images directly into the message input field. Right now, we can only paste text. Co...Ability to block a caller on Desktop App With one click of a button on the cell phone app, I can block a caller who recently called. The feature to do that on the desktop is missing, and I hope it would be a simple addition. I'm sure that t...Show name of who responded to shared texts vs just number When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversatio...Add shortcut to Ai Call Summaries from Call History Please add the Ai symbol in the call history under each call 📞 so you can view the Ai Call Summaries and Transcripts built in right into the logs on your phone.. Instead of having to log into the de...Profile password create/reset for SuperAdmins We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks! Audit Logs & User Alerts for Configuration Changes I just found out my phone line was reconfigured - outside callers said they were getting a dial tone instead of reaching me. I’m not sure how long this was happening, and I only heard about it when p...
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Suggest, vote, and comment on ideas for improvements to existing features or new features.335 IdeasLatest Activity: 2 months ago
TagsAdministration & Configuration163 TopicsDesktop App59 TopicsMessaging Features43 TopicsContact Center Features42 TopicsVoice Features39 TopicsMobile Apps28 TopicsIntegrations & API26 TopicsReporting25 TopicsCustomer Engagement Features8 TopicsVoice Features. Reporting1 Topic
