GoTo Connect Community Ideas

Suggest, vote, and comment on ideas for improvements to existing features or new features.329 Posts

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Ideas

Queue Caller report to include transfers
We have Handled count, Abandoned count and Evicted customer count, but unfortunately no transferred count. Can we add this into current reporting?
Charrington2
Active Contributor
2 months ago2 unread comments
Reviewed by moderator
Administration & Configuration
Contact Center Features
Reporting
32Views
2likes
2Comments
Activity reports
In the Activity reports can we please have the duration updated from seconds to minutes?
lwestbrook
Active Contributor
24 days ago1 unread comment
Reviewed by moderator
Administration & Configuration
Reporting
23Views
1like
1Comment
Paste images in the GoTo Connect chat
At the moment, it's only possible to attach images in the chat, but it would be great to be able to copy and paste images directly into the message input field. Right now, we can only paste text. Co...
tfigur
Active Contributor
4 months ago3 unread comments
Reviewed by moderator
Desktop App
Messaging Features
59Views
5likes
3Comments
Add shortcut to Ai Call Summaries from Call History
Please add the Ai symbol in the call history under each call 📞 so you can view the Ai Call Summaries and Transcripts built in right into the logs on your phone.. Instead of having to log into the de...
Sexcmo78
Active Contributor
2 months ago1 unread comment
Reviewed by moderator
Desktop App
Mobile Apps
26Views
1like
1Comment
Show name of who responded to shared texts vs just number
When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversatio...
vance21
Active Contributor
3 months ago2 unread comments
Reviewed by moderator
Desktop App
Messaging Features
Mobile Apps
30Views
2likes
2Comments
Ability to block a caller on Desktop App
With one click of a button on the cell phone app, I can block a caller who recently called. The feature to do that on the desktop is missing, and I hope it would be a simple addition. I'm sure that t...
DnevHIT
Active Contributor
5 months ago1 unread comment
New
Desktop App
53Views
4likes
1Comment
Audit Logs & User Alerts for Configuration Changes
I just found out my phone line was reconfigured - outside callers said they were getting a dial tone instead of reaching me. I’m not sure how long this was happening, and I only heard about it when p...
Mossy
Active Contributor
4 months ago1 unread comment
Reviewed by moderator
Administration & Configuration
32Views
2likes
1Comment
Profile password create/reset for SuperAdmins
We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks!
mstrehler
Active Contributor
2 years ago3 unread comments
Reviewed by moderator
Administration & Configuration
111Views
10likes
3Comments
Daily Schedule for Do Not Disturb
The GoTo app for my work number is on my phone, and I'd like to be able to set automatic working hours - I should be able to set my preferred hours for Do Not Disturb (like only during my non-working...
bristol1
Active Contributor
2 years ago3 unread comments
Delivered
Mobile Apps
499Views
10likes
3Comments
Holiday Hours Prescheduled yearly
The goto connect system does not currently provide an easy way to link more than 1 holiday at a time for times closed and limited hours to the PBX system. So the user needs to log into the PBX after ...
DanDreher
Active Contributor
11 months ago6 unread comments
Reviewed by moderator
Administration & Configuration
143Views
5likes
6Comments

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GoTo Community Ideas Guidelines
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Suggest, vote, and comment on ideas for improvements to existing features or new features.329 IdeasLatest Activity: 24 days ago

Tags

Administration & Configuration160 Topics
Desktop App58 Topics
Messaging Features42 Topics
Contact Center Features40 Topics
Voice Features38 Topics
Mobile Apps28 Topics
Integrations & API25 Topics
Reporting25 Topics
Customer Engagement Features8 Topics
Voice Features. Reporting1 Topic