Resolve Community Ideas

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.154 Posts

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Ideas

Start chat with Unattended computer before remote control
Allow administrators to initiate the chat function before remote controlling an endpoint.
Rsymmons
Active Contributor
2 months ago5 unread comments
Reviewed by moderator
Administration
Remote Support
Unattended Support
63Views
5likes
5Comments
Write on screen
Allow for whiteboard type functionality allowing admins to write / draw on a remote screen similar to the LogMeIn Central feature.
Rsymmons
Active Contributor
2 months ago
New
Remote Support
19Views
3likes
0Comments
Add Device record Merge option(s) to Manage Devices panel
I've noticed that my instance of GoToResolve does not pick up any of the duplicate device records in Inventory, even after manually syncing managed devices. Unfortunately, this has led to a VERY clut...
tophneal
Active Contributor
2 months ago
New
Inventory
22Views
2likes
0Comments
Report to display all results of Remote Execution Jobs
I would like a report that i can export details of a completed Remote Execution job. I need to know what devices were successful, what failed, and who the last logged in user was. When I export, i ...
JPCS
Active Contributor
2 months ago
New
Reporting
13Views
1like
0Comments
Amending the auto-response / creating templates
Hello, I was wondering if there’s a way to amend the auto‑response when a user raises a change request. For example, when a change is requested, could the auto‑reply send back a form (e.g. a MS For...
AmySully
Active Contributor
2 months ago2 unread comments
Reviewed by moderator
Administration
Ticketing
32Views
1like
2Comments
LogMeIn Resolve printer options
Settings to control when and if the LogMeIn Resolve printer is installed on unattended computers. At the very least the printer should never be default on the unattended computers.
CMcCl
Active Contributor
5 months ago9 unread comments
Accepted
Remote Support
Unattended Support
169Views
6likes
9Comments
Improve URL filtering
I reached out to support already, and they directed me here. A few weeks ago, we noticed that URLs are being filtered out of tickets when they’re emailed to end users and support staff. While I unde...
jturazzo
Active Contributor
2 months ago2 unread comments
Investigating
Ticketing
30Views
1like
2Comments
Auto move tickets from Resolved to Close
It would be beneficial to have an option to set 'x' amount of days a ticket automatically moves from Resolved to closed.
Oluwadizzle
Active Contributor
6 months ago
New
Ticketing
24Views
3likes
0Comments
Cipboard sync - default on
Hello - i would like an option to turn the clipboard sync on as a default settings preferably for all devices but at very least for individual devices.
greenbeansys
Active Contributor
11 months ago3 unread comments
Reviewed by moderator
Remote Support
Unattended Support
90Views
8likes
3Comments
Able to customized email template
Hi, It would be nice to be able to customized the welcome email of a new ticket. Be able to edit with our company logo and our own welcome text.
jmedina6970
Active Contributor
6 months ago3 unread comments
New
Customization
Ticketing
58Views
3likes
3Comments

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GoTo Community Ideas Guidelines
Thank you for taking the time to share your improvement ideas with us! Here are some simple guidelines that will help all of us get the most out of Community Ideas: Search the Community Ideas ...
GlennD
Place GoTo Community Basics

Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.154 IdeasLatest Activity: 5 months ago

Tags

Remote Support40 Topics
Ticketing40 Topics
Unattended Support31 Topics
Device Console19 Topics
Administration15 Topics
Reporting14 Topics
Device Groups11 Topics
Customization10 Topics
Inventory8 Topics
Miscellaneous7 Topics
Helpline3 Topics
Resolve RMM3 Topics
User Groups2 Topics
API1 Topic
resolve mdm1 Topic