We extensively use File / Directory Transfer and the files and Directories are different for the different calls. 1) The "Process" is overcomplicated, NOT intuitive, NOT user-friendly and NOT productive. It is a life-important feature. Somehow, in "GoToResolve" it changed from "inconvenient" to a "DISASTER". - It is a productivity "Show Stopper". 2) The GoToResolve Directory Transfer "Process" is overcomplicated, NOT user-friendly and NOT productive. To send a Directory you have to leave the remote Support Session enter password send a Directory(s) and then re-enter password to return to the Support Session plus waiting to continue session or extra clicks to bypass waiting. - A clear productivity "Show Stopper"; 3) Unfortunately the last used directories from the previous session with the Customer are not remembered. Drilling down each time to the required location from "My Documents" both on the Customer and agent side takes lots of time. - COUNTERPRODUCTIVE! 4) Have you resolved an issue with the "Destination not writable" - when the file transfer will crash in the middle of transferring a few dozens of files? 5) For the inspiration could you kindly look at the Norton Commander, Volkov Commander, PC Anywhere, AnyDesk UI's... It is a known issue since the GoToAssist times. Asked the same question 5+ years ago on the GoToAssist Community. The answer was that it is "not a priority". Hope that the USABILITY and PRODUCTIVITY are now a PRIORITY. P.S. Entering content here ends with an error "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied." Had to copy everything to notepad and then back into the form, "Preview", "Post" . ... View more

During the remote session, you need to be able to see your cursor and the remote session cursor.  There are times when the cursors are different.  For example, if you are use editing a crystal report the cursor on the client side will change to different symbols .  With GotoResolve you are unable to see these changes.  this makes for a very difficult remote session.  GotoAssist has this ability and  GotoResolve should too.  Also if you have any latency you can see that you are not in the right spot. ... View more

The operation should be able to transfer more than one file during a remote session .  Gotassist 4.8 already has this ability.  it seems to be a step backwards. ... View more

GoTo Assist had a very easy URL to provide to customers who start a support session on a phone call "fastsupport.com".   But now we have to give them the url: "join.gotoresolve.com" and frequently I have to repeat it, spell it out.     Bottom line is its not an easy URL to give someone.  Recommend you come up with a simple one like GOTO Assist had because "fastsupport.com" was very simple and easy. ... View more

On a number of our remote connections we find that the whole screen is not shown properly (either standard view or full-screen view) and the image is being shifted up and down when the screen limit is reached.  This seems to be due to the size of the toolbar across the top of screen: Is it possible to reduce the height of this bar slightly so that we can stop having the annoying 'twitch' on the screen.  It's particularly annoying when try to access the start bar or to close a program. ... View more

Currently in GTR, once the step collection has been created, the only option is to delete it, it can not be modified after creation. In order to edit a collection, you must start a new job, add the collection, make your edits, save it as something similar to the existing collection, then run it on one or more assets, for it to save. Then you must go back into Manage step collections and delete the existing collection.  The only work around I have found, to be able to save using the current step collection name, is to open GTR in another browser. Create new job, add existing step collection, then go into other browser window and delete the original Step Collection. Then you can save the new collection with the existing name.      This could all be prevented it there was an ability to edit step collections under "Manage Step Collections" ... View more

"GoToResolve" and RDP cannot access Computer at the same time. Lots of times we need to collaborate with the Customer and be able to see the same as the Customer. Incompatibility with the RDP significantly reduces our support capabilities. ... View more

It drives me absolutely crazy that when I click away from the remote screen (or even don't click anywhere for a few seconds) in a GoToResolve session that my view of the remote screen grays out and I have to click into it to view it correctly again.  It's especially frustrating when I do a demo, because the people attending the demo have to see the constant switching between a normal view and a grayed out view.  Please fix this! GoToAssist did not do this, and it was so much better.   Portion of wallpaper of remote PC in remote session Portion of wallpaper of remote PC in remote session when I click away or don't click for a few seconds ... View more

On GoToAssist Remote Support we always had the facility when sharing our own screen with a customer to give them mouse and keyboard control (really helpful when enabling 3rd party suppliers to connect in to our systems to complete maintenance work).  Now we've switched over to GoToResolve, I can't see this function anywhere.   Do you know if the facility is available? ... View more

Have the option to start a ticket from the managed pc's and/or add pc to the ticket in progress. This would make it easier to know which pc your working on and be able to sort in reports to see if pc's a trouble and need to be replaced because of the ticket volumn. ... View more

When performing a Remote Execution job, it would be great if there was a way to select devices by a list of required devices, rather than one at a time. Whether it be via txt or csv.  We frequently use GTR to perform patch management on systems. We populate the list of machines requiring sepecific updates from another 3rd party solution. Then we create the required Job in Remote Execution. Then one by one, we have to select the assets requring the patch. Sometimes there are hundreds of systems. Adding them one at a time is extremely time consuming.   ... View more

Like GoToAssist, it would be nice to have the ability to leave a GoToResolve icon on the desktop for those devices that don't utilize the unattended installer option. ... View more

There is an interesting icon on the top right saying "POOR CONNECTION". Looks like a Good Idea! During a "test drive" I been getting "POOR CONNECTION" for my test Server. My test Server sits next to my PC on the same switch. Office Internet connection seem to be rather reliable and stable for me. Personally, I cannot classify it as a "POOR CONNECTION". On the bright side - this feature perhaps could be made better : It might be a help to actually have some sort of an indication of the Quality of the Connection both for the Agent and Customer sides. Then we will be able more confidently advise Customers regarding their connectivity problems. Or the same in regard to our own Internet Connection. ... View more

When using the console and have multiple sessions running, the sessions do not show the device name unless the left menu is expanded.  Could the device name appear when the mouse hovers over the session? ... View more

We have noticed recently an annoying popup informing us about a 'Low stream quality detected.  Click the signal strength to change stream settings.'  Several times this appears over the toolbars at the top of the screen and we get frustrated support staff.   As this seems to occur on every single connection we make and repeatedly comes up unless you disable the wall paper and set the strength to Low, would it be possible to have a simple function within the user profile to 'Disable stream quality messages'? ... View more

With GoToAssist there was an option to refresh the list to update the connection status of the devices, this is lacking on GoToResolve.   We have had situations where support staff are waiting for a machine to become available as the status shows as 'In Session' when the session had actually ended almost an hour earlier.   Can we have a Refresh option back in the software please? ... View more

Converted over from LogMeIn Rescue to GoTo Resolve recently and was wondering if there was any future plans to have notification sounds and blinking icons on the task bar to let you know when users have replied in sessions. It seems crucial when multitasking on tickets.  ... View more

It should be possible to send the text I have on the clipboard to a specific field on the remote computer I am using. For example, when I switch users, I have to manually type it, which is very tedious, especially for long passwords. I should be able to send that text through an option to avoid typing it, something like "send clipboard," similar to how other remote applications allow it. ... View more

a) Clipboard transfer distorts transferred text by creating a single line; b) Right-Click menu on the "Client PC" would not appear as expected;   1) Enable Clipboard Transfer; 2) Open Notepad both on the "Export PC" and "Client PC"; On the "Expert PC" : 3) In Notepad type two lines : " Test1 Test2 " 4) Highlight and select both lines; In the Notepad on the "Client PC" : 5) Right-Click - no menu pops out; 6) Use "CTRL+V" to paste the text lines; 7) Text appears as a single line : "Test1Test2"; 😎Open remotely second Notepad on the "Client PC"; 9) Select text "Test1Test2" in the first Notepad on the "Client PC"; 10) Paste to the second Notepad on the "Client PC"; 11) Copied text comes as : " Test1 Test2 "     12) The remote Right-Click started to work in the the Notepad on the "Client PC" after a Right-Click with the mouse attached to the "Client PC";   ... View more