IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagLogMeIn Resolve printer options Settings to control when and if the LogMeIn Resolve printer is installed on unattended computers. At the very least the printer should never be default on the unattended computers. Auto move tickets from Resolved to Close It would be beneficial to have an option to set 'x' amount of days a ticket automatically moves from Resolved to closed. Able to customized email template Hi, It would be nice to be able to customized the welcome email of a new ticket. Be able to edit with our company logo and our own welcome text. Show status as online when installing Windows updates We are currently migrating from Central to Resolve, using unattended in both cases. One difference that we've noticed is that if a computer is rebooted to finish updates and it goes to the black scr...Cipboard sync - default on Hello - i would like an option to turn the clipboard sync on as a default settings preferably for all devices but at very least for individual devices. WorkFlows I would like to suggest the addition of workflows or approval flows for tickets. User requests a new device. Request goes to Manager. Manager can then approve or deny a request. Leaving notes for ...Resolve RMM - Cloud Monitors Hello, a crucial feature of an RMM platform is the ability to create cloud monitors. This is an absolute must for an MSP to monitor the WAN connectivity at client sites. This feature is completely mi...Client / End User Ticket CC option Can this feature be added please. Our end users would like to have the cc option when creating tickets as they sometimes want to add other members of their team in there for visibility. At the moment...Lock host upon disconnect I find it odd that RESOLVE does not have an issue to lock the host upon disconnect like other LogMeIn products have (Central has this). This is a BIG security issue because if I am using RESOLVE to ...Make Filters Persistent I constantly have to keep changing filters on the Helpdesk to filter out closed and resolved tickets. By default you should only be looking at tickets that are currently open. I have no clue why thi...
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Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.144 IdeasLatest Activity: 2 months ago
TagsTicketing38 TopicsRemote Support37 TopicsUnattended Support30 TopicsDevice Console19 TopicsReporting12 TopicsDevice Groups11 TopicsAdministration11 TopicsCustomization9 TopicsMiscellaneous7 TopicsInventory7 TopicsHelpline3 TopicsUser Groups2 TopicsResolve RMM2 TopicsAPI1 Topicresolve mdm1 Topic
