IdeasTrendingNewest IdeasMost VotesMost RecentAll Idea StatusesTagged:TagStart chat with Unattended computer before remote control Allow administrators to initiate the chat function before remote controlling an endpoint. Write on screen Allow for whiteboard type functionality allowing admins to write / draw on a remote screen similar to the LogMeIn Central feature. Add Device record Merge option(s) to Manage Devices panel I've noticed that my instance of GoToResolve does not pick up any of the duplicate device records in Inventory, even after manually syncing managed devices. Unfortunately, this has led to a VERY clut...Report to display all results of Remote Execution Jobs I would like a report that i can export details of a completed Remote Execution job. I need to know what devices were successful, what failed, and who the last logged in user was. When I export, i ...Amending the auto-response / creating templates Hello, I was wondering if there’s a way to amend the auto‑response when a user raises a change request. For example, when a change is requested, could the auto‑reply send back a form (e.g. a MS For...LogMeIn Resolve printer options Settings to control when and if the LogMeIn Resolve printer is installed on unattended computers. At the very least the printer should never be default on the unattended computers. Improve URL filtering I reached out to support already, and they directed me here. A few weeks ago, we noticed that URLs are being filtered out of tickets when they’re emailed to end users and support staff. While I unde...Auto move tickets from Resolved to Close It would be beneficial to have an option to set 'x' amount of days a ticket automatically moves from Resolved to closed. Cipboard sync - default on Hello - i would like an option to turn the clipboard sync on as a default settings preferably for all devices but at very least for individual devices. Able to customized email template Hi, It would be nice to be able to customized the welcome email of a new ticket. Be able to edit with our company logo and our own welcome text.
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Vote for Community Ideas you want to see implemented. Add comments and your own improvement ideas.154 IdeasLatest Activity: 2 months ago
TagsRemote Support40 TopicsTicketing40 TopicsUnattended Support31 TopicsDevice Console19 TopicsAdministration15 TopicsReporting14 TopicsDevice Groups11 TopicsCustomization10 TopicsInventory8 TopicsMiscellaneous7 TopicsHelpline3 TopicsResolve RMM3 TopicsUser Groups2 TopicsAPI1 Topicresolve mdm1 Topic
