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Cannot connect to remot control
Hello, since this morning I receive the following message if I try to connect to the remote control of PCs, I have tried many machines and they all give the same result!! Does anyone have the same problem as me?Cristiano_R9 hours agoActive Contributor35Views0likes4CommentsWindows Event Log Alert Not Working
Hi. I had tried different ways to make this Windows Event Log to work but had been unsuccessful. I have added the Windows Event Log Alert to the Server Policy, Log Category: Application Event DEtail: Information Event Source: Active Disk Image Event ID: 1 Keyword in log message: Processing And still does not see the event log. I had work with other RMM tools in the past and they do the alert. Are I am missing something? Here is the event log in XLM: -System Provider Name=Active Disk Image EventID Qualifiers=16384 / 1 Level:4 Task:0 Keywords:0x80000000000000 TimeCreated SystemTime="2025-06-16T23:44:59.257546100Z" EventRecordID: 58572 Channel: Application Computer****** Security -EventData Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit. In Friendly View: System - Provider [ Name] Active Disk Image - EventID 1 [ Qualifiers] 16384 Level 4 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2025-06-16T23:44:59.257546100Z EventRecordID 58572 Channel Application Computer ****** Security - EventData Processing task 'Backup System Reserved (1:), Local Disk (C:)', file: 1d0228b6-95ee-43f6-932f-30116e30161b.dit.Presidente2k5 days agoActive Contributor62Views0likes5CommentsVeeam v12 is detecting GoTo.ZeroTrust.Vault as suspicious
Starting with v12 of Veeam B&R, Veeam is scanning VMs for malicious files and malware by default. Every VM that has GTRe on it for remote access is triggering a "Known malware extension" alert because it thinks the file GoTo.ZeroTrust.Vault has a .vault file extension which Veeam considers a potential threat. I realize this is really a Veeam issue, but I wanted to post this for review and possible discussion.WAG-2445 days agoNew Contributor91Views1like5CommentsTicket Filtering Bug
I'm unsure if there is a specific place to be reporting bugs other than in Community Discussions, if so please point me there. I ran into this bug today, when switching between filters you have to clear your current filter before applying another one or they will not switch to your new filter choice correctly. For example; This is a filter I made to see any unassigned tickets, "Unassigned" Assignment status: assignmentStatus.unAssigned This is a filter I made to see tickets assigned only to me, with any status not considered closed, "My Tickets" Status: Open, In Progress, On Hold, Blocked, Backlog, waitingOnCustomer, waitingOnPurchase, waitingOnVendor Assigned to: Trevor If I have the Unassigned filter active and choose Filters Icon > Favorite Filters > "My Tickets" the following filter is then activated, leaving out the Assigned to: Trevor portion. Status: Open, In Progress, On Hold, Blocked, Backlog, waitingOnCustomer, waitingOnPurchase, waitingOnVendorTrevor-V14 days agoActive Contributor39Views0likes2CommentsLogMeIn Resolve HelpDesk - Backslashes being removed from tickets.
Whenever a user is submitting a ticket and tries to send the path of a file/folder location, the backslashes are removed from the path. Z:\Folder\subfolder\file.docx Will show up in the ticket as Z:Foldersubfolderfile.docx I assume the text of the ticket is being escaped. It is frustrating when the paths are long and I need to reference multiple locations. Is there a setting I can change? Thank you for your help!Solvedueiwkk20 days agoActive Contributor56Views0likes5CommentsRDP choice not showing anymore
Hello, after the last update the RDP selection function seems to have disappearedSolvedCristiano_R2 months agoActive Contributor28Views0likes1CommentError on my dashboard
Hello, after the last update to the "Resolve Console Web version: v1.0.0-20250527132644" I noticed this on my dashboard:SolvedCristiano_R2 months agoActive Contributor31Views0likes2CommentsCannot delete policies
Cannot delete computers policies, getting errors or nothing happens at all when clicking delete, just opens window and that is it, nothing moves or updates. When trying to deactivate or delete Or when going inside the policy and clicking the delete button thereKirillOdinets2 months agoRegular Visitor32Views0likes1CommentDevice list and inventory list link
Hi, Found out about an issue: I had device hostname SMA00388 . Then agent was removed and Windows was reinstalled on the device, therefore it was deleted from Devices list. Then after configuring a computer again with same hostname and adding it to devices all seems fine, but the link between Devices and Invetory items is deactivated I saw i can activate it again on inventory item with that Then the link button starts working again and i can click it But it sends me to the link below, which then says that there is no device like that And when i manually go to the device with that hostname and look at the link in the browser - it looks abosolutely differently. So a question how to enable a link with added again device? And if it is not possible what is even the point of "activating link" again button?KirillOdinets2 months agoRegular Visitor118Views0likes4CommentsAdmin panel users auto assign product
Hi, So since we have 1 MDM license, and its a part of package Resolve Premium paid (concurent) I noticed we are having troubles with automatically assigning the license product to the agent So the sync gives error that there is not enough licenses to assign. But i cannot break it, that i do not want to aassign MDM to all, only remote support and helpdesk possibility And i cannot adjust anyhow the rule, since all of that goes as package as i understand, how to handle that situation?KirillOdinets2 months agoRegular Visitor105Views0likes4Comments
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