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Active Contributor

Re: Currently doing a training and the chat box is not auto scrolling

What was the resolution to this issue?  The chat box for our training sessions no longer scrolls for our presenter/organizers or attendees for any of our sessions.

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8 REPLIES 8
LogMeIn Contributor

Re: Currently doing a training and the chat box is not auto scrolling

Hi @David28 ,

That previous issue was different, and fully resolved at that time. 

 

In your case, we are now working on a new issue that fits what you described.  As soon as I have an update on the fix there, I'll update this thread...

New Contributor

Re: Currently doing a training and the chat box is not auto scrolling

Okay.  It sure sounds like the same issue.  I'll await the resolution though.

Active Contributor

Re: Currently doing a training and the chat box is not auto scrolling

We too are having this same issue, which causes an issue with monitoring chat if you don't see it jump. Might I also suggest the chat box flashing or something like that as a setting to turn on or off? The bubbles are too distracting and does not help when you have multiples come in at once.

LogMeIn Contributor

Re: Currently doing a training and the chat box is not auto scrolling

@VitalLinks  We are testing a new software version that will hopefully resolve this behavior.  As soon as the version is publicly available we'll let you know.  Appreciate your patience in the meantime.

Active Contributor

Re: Currently doing a training and the chat box is not auto scrolling

this is an excellent suggestion, if it could flash until we view it, that would be awesome!

 

Active Contributor

Re: Currently doing a training and the chat box is not auto scrolling

We are experiencing the same issue and it really bites!  Missing chat messages everyday because when a new one comes in, it does not scroll so it requires us to continually move the scroll, very distracting.

Active Contributor

Re: Currently doing a training and the chat box is not auto scrolling

Any updates on this? 

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LogMeIn Contributor

Re: Currently doing a training and the chat box is not auto scrolling

@LKivel  No updates on the release yet, but we are working as fast as possible.