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New Contributor

Not able to set the necessary quantity for the scale to use in the "Rate on scale" type of questions

Not able to set the necessary quantity for the scale to use in the "Rate on scale" type of questions. There is only 1 to 5 available and we need to have 1 to 10. Is it possible to customise this option?

7 REPLIES 7
New Contributor

Not able to add more than 5 answers for the question with the multiple choice in the Survey

There is no opportunity to add more than 5 answers for the question with the multiple choice in the Survey in the new design. We need to have at least 7. Can you increase this quantity to 7 or 10?

New Contributor

The pre-selected type of the question is not applied for saving in the Survey

The pre-selected type of the question is not applied for saving. User need to re-select the type to be able to save the Survey

LogMeIn Contributor

Re: Not able to set the necessary quantity for the scale to use in the "Rate on scale" typ

@LiudaN  I apologize, this is a known issue we expect to fix very soon. 

 

For now, most affected users can switch back to the classic GoToWebinar scheduling mode to work around the problem and add more Survey answers.

LogMeIn Contributor

Re: Not able to set the necessary quantity for the scale to use in the "Rate on scale" typ

@LiudaN  I believe this problem to be fully resolved at this time.  Please let us know if you still experience errors when customizing your GoToWebinar schedule online. 

New Contributor

Re: Not able to set the necessary quantity for the scale to use in the "Rate on scale" type

no. we still have only 1 to 5 points while we need to have 1 to 10 points

New Contributor

Re: Not able to add more than 5 answers for the question with the multiple choice in the Survey

For the 'Multiple choice with multiple answers' it is NOT fixed. It was fixed only for the 'Multiple choice with one answer'.

LogMeIn Contributor

Re: Not able to add more than 5 answers for the question with the multiple choice in the Survey

@LiudaN  Sorry, was this a copied from an older schedule originally?

 

Do you have the ability to check the Old View in GoToWebinar to see if the performance is any different?  (Click your avatar icon in the upper right to see if this view is available)