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Justin4
New Contributor

Webcam Recording

When I go to this page:

http://support.citrixonline.com/en_US/training/help_files/G2T020012

It says I can click a button and have the webcam also be recording. However, when I go to settings the box in the instructions isn't there. Any ideas? Thank you!

5 REPLIES 5
AshC
GoTo Moderator

Hi Justin,
I'm sorry about that!
Have you double checked to see if the feature is there in an alternate web browser?


Ash is a member of the GoTo Community Care Team.

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Justin4
New Contributor

Thanks for your reply! I've tried both Firefox and Chrome and the option isn't there? 
AshC
GoTo Moderator

Hi Justin,
I thought that Online Recordings would come with the ability to Record Webcams, but unfortunately it appears like it's limited to GoToTraining Pro and Plus plans right now.  If you'd like to try out one of these plans, I can create a case to contact you directly.


Ash is a member of the GoTo Community Care Team.

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Justin4
New Contributor

That could be fantastic. We'd love to try our the pro plan to see if it works with our webcam recording. 
AshC
GoTo Moderator

Hi Justin,
Your account has been upgraded at no cost to your organization.  Feel free to start using the newest features right away, but please remember to downgrade if you do not plan to continue at the same subscription level next month.


Ash is a member of the GoTo Community Care Team.

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