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Greg Knapp
New Contributor

What does "Pending Payment" Status on Registration report mean?

In GTT, What does "Pending Payment" Status on Registration report mean?  How can I get more information on what is pendindg?   
9 REPLIES 9
AshC
GoTo Moderator

Re: What does "Pending Payment" Status on Registration report mean?

Hi Greg,
This means the registrant may have abandoned their payment before completion.  You may mark these attendees as paid if you wish to bypass the payment confirmation process.


Ash is a member of the GoTo Community Care Team.

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Greg Knapp
New Contributor

Re: What does "Pending Payment" Status on Registration report mean?

These webinars require payment for registration.  We can't make them 'paid' when they haven't, in fact, paid.  What other options are there?
Michael16
Retired GoTo Contributor

Re: What does "Pending Payment" Status on Registration report mean?

Hi Gregg, the only alternative explanation would be that there was an issue with the payment. It would be best if you reached out to the registrant directly to see if they've cancelled the payment.

Greg Knapp
New Contributor

Re: What does "Pending Payment" Status on Registration report mean?

Looks like people are abandoning the registration at payment. 1) The payment screen says the puyer can cancel at anytime, but it they close their browser, hwo would they ever get back to it?  2) how can we cancel an abandoned registration without it showing Registered. There has to be a way? 3) GTT Allows you to set maximum registrations.  The payment screen says the 'registration has been saved' so I presume that abandoned registrations count toward the max count for the class.  What is the best way to manage this?  
GlennD
GoTo Manager

Re: What does "Pending Payment" Status on Registration report mean?

Hi Greg, there are two ways you can cancel these non paying registrations: http://support.citrixonline.com/en_US/training/help_files/G2T020003#Cancel

 
Glenn is a member of the GoTo Community Care Team.

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AshC
GoTo Moderator

Re: What does "Pending Payment" Status on Registration report mean?

Clicking the registration link again should take registrants through the Payment flow again from the beginning (if they abandoned it for any reason the first time).


Ash is a member of the GoTo Community Care Team.

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Greg Knapp
New Contributor

Re: What does "Pending Payment" Status on Registration report mean?

OK, called support.  THey were quite helpful.
Greg Knapp
New Contributor

Re: What does "Pending Payment" Status on Registration report mean?

Ash, But wouldn't that result in two registrations for the same peson, one presumably paid, the other payment pending?
GlennD
GoTo Manager

Re: What does "Pending Payment" Status on Registration report mean?

Hi Greg, that shouldn't happen as they would be 'cookied' from the first time, plus they would most likely be using the same email address.

Glenn is a member of the GoTo Community Care Team.

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