Cancel a registration

[Adam10]

Press the "Cancel Registration".   Nothing happens.  No notification.  Deletion of the user.

The button does nothing.

[AshC]

Hi Adam,
Sorry for any confusion there.
That feature should be fully functional.  Have you tested the same command in a different web browser?

[Adam10]

Yes,  Both on Chrome and explorer.

[AshC]

Hey Adam,
I just found out we have partially identified the source of this problem, and are currently working on a resolution.

As a workaround: 

1. Go to the list of registrants
2. Check the box next to the registrant(s)
3. Use Cancel or Resend buttons at the bottom of the page

[Adam10]

thanks

[Helen Johnson]

Hi Ash

We had a similar problem on 29 April a user was unable to cancel their registration. The 'cancel registration' link in the joining email just took them into the webinar. Is this problem related and will it be resolved with the resolution?

many thanks
Helen, UK Data Service.

[AshC]

Hi Helen,
I apologize for the difficulty there.
This is currently a known issue in the behavior of the attendee join flow.  It's pretty rare though, considering most folks will cancel well in advance of the live session.

[Helen Johnson]

OK thanks Ash

[SallyDuPont]

We have the same issue but now when we cancel an individual we receive a message saying Failed to update registrants, Please try again ... 

Tried from FF and Chrome same issue ...

Webinar has ended and a competitor registered for the recording.. We want to remove him so he won't receive the follow up email that has more documents

[AshC]

@SallyDuPont  [UPDATE]  We've flagged this issue on the new GoToWebinar interface for a fix. The messaging will improve on the site very soon. 

Past webinars in the old and new vew should not allow the cancelling of registrants once the end date is over.