cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
To help support our community and customers during the outbreak of Coronavirus (COVID-19), LogMeIn is providing free Emergency Remote Work Kits for Health Care Providers, Educational Institutions, Municipalities, Non-Profit organizations, and current LogMeIn customers. For more information please visit https://www.gotomeeting.com/work-remote
Highlighted
New Contributor

Issue with audio control on recent webinar

In my webinar today, I experienced an issue - error message "too many peope are unmuted" you have reached the maximum number of people that can be unmuted at one time.  You will need to mute some of these particpants before tyring to unmute others.

 

Except that no one on my call was unmuted.  Except the presenter and the organizer.  I then had to promote all my attendees to panelists, which worked for about half but the others could still not be unmuted.

 

Never encountered this before and this is a recurring webinar I run monthly.  Thoughts?

14 REPLIES 14
Highlighted
LogMeIn Contributor

Re: Issue with audio control on recent webinar

@ProductManageme  Sorry about that, that error is erroneous.

 

Did you try to Mute All, and then Unmute again?

What operating system and GoToMeeting software version do you have installed there?

 

New Contributor

Re: Issue with audio control on recent webinar

Yep, tried all the audio control "tricks in the book".  It actually wouldn't let me use the mute and unmute all functions - kept giving me same error.

 

I'm on MacOS Mojave 10.14.5 and GTM 8.4.3 Build 13481

Highlighted
LogMeIn Contributor

Re: Issue with audio control on recent webinar

Please run a test before youre next broadcast, and let us know if the muting controls are still working.

Highlighted
New Contributor

Re: Issue with audio control on recent webinar

Hi - I tested before and didn't seem to have it happen but once I did the full webinar it happened again.  Very frustrating.

Highlighted
LogMeIn Contributor

Re: Issue with audio control on recent webinar

I apologize for that issue. We will attempt to recreate and file an internal ticket for webinar muting controls to be reviewed ASAP.

Highlighted
New Contributor

Re: Issue with audio control on recent webinar

Just last week a colleague of mine who was leading a webinar got back from break and unmuted, and though the screen showed the "audio-level-indicator" equivalent of him speaking, the class couldn't hear him.  He tired to mute then unmute, and it would not let me unmute since "too many people were unmuted"... then it would not let him unmute ANYONE.   Until someone suggested going to the telephone. Which he did, then shortly after he switched right back to computer audio and luckily for him it worked.

 

If there is anyway this can be addressed promptly it would be great to avoid any future issues. 

 

Highlighted
Respected Contributor

Re: Issue with audio control on recent webinar

@rubyarroyo  Was this presenter the webinar Organizer?  If so, he should have been able to unmute himself.  If not the Organizer, then the Organizer should have been able to assist in getting him unmuted.

 

There is a limit to 25 unmuted microphones at one time in a GoToWebinar. 

If you need to have more than 25 attendees unmuted, then GoToMeeting would be a better tool to use.

Highlighted
New Contributor

Re: Issue with audio control on recent webinar

Hi, Has there been any update on this?

 

I have recently experienced the exact same issue.

 

When testing, there were no issues. However once the webinar was live one of the speakers tried to unmute themselves (there were then 3 people who would have been unmuted) and they received the error that there were too many users already unmuted. The experience has put quite a dent in the confidence of my colleagues in the system, particularly as it happened mid-event so I'm keen to know what is being done to solve the issue.

Highlighted
LogMeIn Contributor

Re: Issue with audio control on recent webinar

@DL2  Did you click the button to un-mute all attendees while in the webinar broadcast?  

Do you have an affected ID that I may check the audio settings for?