Can you please provide some more information? Did you make the recording on a Windows PC or a Mac? Is this a local recording file on your computer or an online recording in your account?
If you have the original recording file still on the PC that you hosted the GoToMeeting from, then you may be able to manually change the extension name from .gtm to .wmv, and see if your media player will recognize the format.
(VLC is one free media player that can do this if the file is not already corrupt)
Also, when you host new meetings on the same PC, do those recording files convert successfully?
That's great news, Rosie!
If that worked, then you may be able to re-convert the original recording file with the GoToMeeting software, by making a copy of the file, and taking that to the folder where you have set to store the originals. Once this is complete, then the GoToMeeting converter tool may be able to recognize them, and offer a conversion to take place.
I am experiencing a very similar situation
GoToMeeting Version: 1.0.334 Build f05306
Recorded with Computer Audio and Phone
The normal process that I follow usually works without error.
(Start session in GoToMeeting, Select Record Session, Conduct Meeting, End Recording, End GoToMeeting, Convert Recording to mp4 with GTM Recording Manager, Edit resulting mp4 file in video editor.)
This time the audio was slowed down, the delay causing significant alteration to my voice (deeper and slower).
(Sound of voice when television shows obscure the hidden witness's voice, for example)
Curiously, the GTM recording before and the GTM recording after worked fine. My voice is normal.
If the file has converted from the g2m format to mp4 , is it deleted or is it stored in a temporary file somewhere?
I don't see many ways to adjust / fine-tuning recordings within GoToMeeting. I am curious what setting could have been used to cause the change in recording behaviour, if any?
Thanks for your help!
The original .g2m file is moved to a folder called Original which is located in your Documents folder. If you copy it back into your Document folder you will be able to convert it again.