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New Contributor

Why am I charged tax?

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Unlike the previous year's invoice, this invoice was taxed.

 

 

How should I do to avoid tax charge?

 

Can I cancel my payment and make payment again? Or do I have to get a tax refund?

Invoice number:139367917

5 REPLIES
LogMeIn Contributor

Re: Why am I charged tax?

@ACE MIS  Sorry, did you previously enter in a tax exemption requestion with LogMeIn / GoTo services?

New Contributor

Re: Why am I charged tax?

I don't know how to request  tax exemption ,

Just key in VAT Number in "payment method"?

Yesterday I have keyed in VAT Number option information

So,How should I do next step? 

LogMeIn Contributor

Re: Why am I charged tax?

@ACE MIS   If the system accepted your VAT ID number, then everything should be billing normally.  Unfortunately I don't keep up on what taxes are taken in each locality, but I do know that our EU / VAT system is functional.

New Contributor

Re: Why am I charged tax?

I found that the latest invoice has a tax increase.

I think just because I did not  key in the VAT Number option(this option did not exist before)

Currently, I have keyed the VAT Number option information.

Can I cancel this tax increased payment(without VAX Number) and make payment again(with VAX Number) 

Invoice number:139367917

LogMeIn Contributor

Re: Why am I charged tax?

@ACE MIS  That should be possible, but you will have to call support directly to confirm your identity securely.