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New Contributor

Verification code on my phone when not requested one

I keep getting a verification code on my phone when I have not requested to sign into my account. Like, at least one a day for the past few days. I have even changed my password to try and stop this from happening.

Also, each time I do genuinely log in, it says I am already connected. Please help!

2 REPLIES
LogMeIn Contributor

Re: Verification code on my phone when not requested one

Sorry, Susan. 

Do you think you may have logged into your account from a public or shared PC somewhere recently?

Have you also tried changing your email address for the login to test further?

 

If you need immediate assistance gaining access to your account, you may contact support directly by phone:  https://support.logmeininc.com/gotomypc/contactus

 

New Contributor

Re: Verification code on my phone when not requested one

No, I haven't logged in from anywhere apart from my phone and laptop. Unless there was a dodgy internet connection.

I thought I had changed my password but it was my authentication code I had changed. Changed both now so fingers crossed this sorts it out. Thanks for your help :-)