On a handful of occasions, I've had it where the rescue applet stays on the end user's computer after I ended and closed a session. It persists through restart. Is there any clean\easy way I can direct the end user to completely remove it from their computer. It' s also a challenge for me to do it, as I have to use rescue to completely remove the rescue from their machine which is obviously a catch-22. Note this is the chatbox applet, I'm not talking about the unattended access feature.
Microsoft tech support used LogMeIn Rescue to remotely access my machine but now the program keeps trying to connect over and over again. I tried to uninstall the program but it is not there. I used task manager to find out where it is at, but it's in a temp directory I am unable to open. Is there any way to get rid of this thing? It keeps poping up and trying to connect and no matter how many times I close it or use task manager to kill it it will not die.
It sounds like the technician was not disconnected cleanly after having restarted as a system service.
To remove a stuck applet, the first thing you need to do is to stop the service and the task. Sounds like you already have the task manager part down. The service is accessed via the Administrative Tools in the Control Panel, or by typing services.msc in the Search or Run box.
Once in the services menu, find the LogMeIn Rescue service, and open it. Copy down the service name (top line), and then stop this service. Close the window.
Now open an admin Command Prompt (Right Click on the command prompt icon and choose Run as Admin, not needed on XP though) and type the following command:
sc delete <insert service name>
Once deleted, you will be able to remove the files, since they are no longer running.
If you need assistance with this, please reach out to our Support Line
I dont understand "terminate at Tech Console without ending session", does this mean shutting down the LMIN console without first ending/disconnecting the session with the client?
Also if your client crashes then this occurs as well?
If a technician ends a LogMeIn Rescue session while disconnected from their client (either during the process of a reboot or because of connectivity problems), it is possible that the applet may not remove itself properly. This will cause the LogMeIn Rescue applet to launch upon every Windows startup.
Follow the steps below to remove the applet. You must be a Windows Administrator to perform these actions.