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New Contributor

Goto Meeting Screenshare showing blank with white background

Whenever someone screenshares all i see is a white background. This happened when i updated my Intel Graphics Drivers, this works fine on older version of the drivers but not the new one. Anyone else having similar issues.

 

details of the drivers below.

 

Thanks

 

picturemessage_j5h35xfc.eqp.jpg

6 REPLIES
LogMeIn Manager

Re: Goto Meeting Screenshare showing blank with white background

Hi @Abdul2

 

This is the first report of this that I am aware of, I am going to forward it to our team for review. Can you please tell me the make and model of your PC?

 

Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Goto Meeting Screenshare showing blank with white background

Hi,

Its Dell XPS 13 9350.

Thanks
LogMeIn Contributor

Re: Goto Meeting Screenshare showing blank with white background

@Abdul2  Did you update those drivers through Dell's site after identifying the product? 

 

Ref:   https://www.dell.com/support/home/us/en/04?app=drivers

New Contributor

Re: Goto Meeting Screenshare showing blank with white background

yes the drivers were updated from dell website, I then also rolled back and installed through Intel website and same issue happened both time, it only works properly when on older verision of the driver.

 

Thanks

LogMeIn Contributor

Re: Goto Meeting Screenshare showing blank with white background

@Abdul2  Have you been able to test your screen at different resolutions or zoom% ?

 

Can you also confirm the GoToMeeting software version in use there?

New Contributor

Re: Goto Meeting Screenshare showing blank with white background

Yes have tried different resolutions and no effect.

 

The gotomeeting version is 8.34.1.9508

 

This has been happening for some while now more than a year now.