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New Contributor

HELP!!! Every time I open GoToMeeting, the resolution is low 640*480

Hello!
I have a serious problem: my laptop has a resolution of 1366*768.
Until now I didn't have any troubles doing and recording the classes but from Monday on, automatically the resolution changes to 640*480, it is a problem as the system opens and closes windows and it seems crazy, and it doesn't allow me to record!. I tried everything: change the settings, use the antivirus, check if there is any problem, etc.

Please, help!! I need my laptop for my classes!

Thank you,

Isabel Sánchez
2 REPLIES 2
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LogMeIn Contributor

Re: HELP!!! Every time I open GoToMeeting, the resolution is low 640*480

Hi @Isanchez1 ,

I apologize for the difficulty there.

Could you specify what hardware is in use there on the laptop, and the operating system installed?

 

Have you ever recorded a GoToMeeting on that PC before?

 

Do you have any external monitors attached, and have you tested specific alternative resolutions?

New Contributor

Re: HELP!!! Every time I open GoToMeeting, the resolution is low 640*480

Hello!

I fixed it. It cost me a little to fix it. It was a setting that was wrongly settled in the GoToMeeting.

Thank you,

Isabel