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New Contributor

No audio after recording the meeting with goto meeting

Hi,
I used gotomeeting to recording a video meeting on windows 7, then converted it to mp4 format. I played the mp4 file, only can see the video but no audio. during the meeting, everything is good. I checked goto meeting preference ->recording settings, use gotometting intergrated audio is checked.
please advise. Thank you.
3 REPLIES 3
LogMeIn Contributor

Re: No audio after recording the meeting with goto meeting

Hi Christina,
If you are on a Windows OS, can you try to locate the original recording file (pre-conversion), and change the extension from .g2m to .wmv, then attempt to play that back through Windows Media or VideoLan ?

Reference:  https://support.logmeininc.com/gotomeeting/help/locate-recording-files-g2m040020
 

New Contributor

Re: No audio after recording the meeting with goto meeting

This did not resolve my issue.

 

I reconverted the original file, which also has no audio.

 

Like Christina, I also confirmed "goto meeting preference ->recording settings, use gotometting intergrated audio" was checked.

LogMeIn Contributor

Re: No audio after recording the meeting with goto meeting

@bradedge  Sorry about that!

Have you been able to test a new recording to ensure that the software is performing correctly?

Have you tried using Cloud Recording as opposed to saving on the desktop?