cancel
Showing results for 
Search instead for 
Did you mean: 
Donal Terry
New Contributor

recently - when i log in remotely to my work desktop it wont let me get past the lock screen.

recently - when i log in remotely to my work desktop it wont let me get past the lock screen. I click but it doesn't offer me the option to enter the local PC password. If someone in the office puts in the local password at the desk, i can proceed as normal.  I am using Windows 10 Pro.  There are no error messages - i just cant push past the locked screen  It doesn't even show me the box to put in the local password to unlock the screen.
17 REPLIES 17
AshC
GoTo Moderator

Hi Donal,
I apologize for the issues there.

Since the problem began, have you been able to reboot your Host PC?
Are you able to hit 'Enter' in order to trigger the User Login request on Windows 10?



Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
Donal Terry
New Contributor

yes - the host PC has been rebooted many times.  Also - I cannot hit enter to trigger the login request on windows 10.  Nothing happens and I do not even see the password entry box.
Alyssa Scibetta
New Contributor

did you ever get this resolved? I am having the same issue and cannot seem to figure it out.

AshC
GoTo Moderator

If you continue to experience this problem, please confirm the GoToMyPC Host software build installed, the affected operating system, and any special connection requirements such as Radius or SSO.



Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
yisroel simon
New Contributor

I am also having this issue how do i resolve it
AshC
GoTo Moderator

Hi Yisroel,
Sorry for the problems there.

Please confirm the GoToMyPC Host software build installed, the affected operating system, and any special connection requirements such as Radius or SSO.



Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
wburns10
New Contributor

I am having the same issues as the other posters.  When I access my Windows 10 machine, I can see the desktop, and I can see the clock and landscape background, but the Windows login screen does not appear - there is no place to enter my local windows password to access the machine.  Any assistance you can provide would be greatly appreciated.  Thank you.

AshC
GoTo Moderator

@wburns10  Sorry about that!

 

Since the problem began have you been able to manually reboot the Host computer?


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
wburns10
New Contributor

Yes - I have been able to manually reboot the computer.   That hasn't helped.  The issue started as soon as I got a new computer with Windows 10 installed on it.  I've searched everywhere for problems unique to Windows 10 and I can't find anything.