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japralle
New Contributor

Blank screen does not work with two monitors

It works well earlier time -

but recently at the beginning the monitor 1 cannot be blanked when the 2 is. I clicked blank screen but it still there.

And after I did the update on the host computer this morning, once I click the blank screen, it only allows me to access monitor 1, and monitor 2 will only be released if it is not blanked. I mean, the "monitor" button in the options will only show when it is not blanked. 

AshC
LogMeIn Contributor

Re: dual monitor icon/button missing after update (pro)

@jodygok  Could you please confirm the host + client OS there, as well as the LMI software versions in use?

PR4
New Contributor

Re: dual monitor icon/button missing after update (pro)

I'm having the same issue.  Everything is updated.  My coworkers are not having this issue.

jodygok
New Contributor

Re: dual monitor icon/button missing after update (pro)

thank you for you patience.

after i updated the client, and both versions matched, it mysteriously, reappeared.

thank you again.

Jenawrey
Active Contributor

Re: dual monitor icon/button missing after update (pro)

I'm having same issue.

 

Go to Options, Monitors, select Multi-Monitor.  This option has disappeared. No option to "re-clone" dual monitors.  Something has happened in last few days.

 

Someone on old chat said her monitors were off - this has never been an issue.  Co-worker turned both monitors on at host location just to see.  No different.

 

OS system on host and remote are both Windows 10.  Everything has worked perfectly since March 2020 (COVID remote setup).  Using LogmeinPro

 

EDIT - Logmein pro version 4.1.0.14344 March 12, 2021 17:10

                Last update March 19, 2021 8:03

Jenawrey
Active Contributor

DUAL MONITOR - OPTION NO LONGER IN MENU OPTIONS

"Options, Monitors, select Multi-Monitor" - This option has disappeared. No option to clone dual monitor host to remote.  Something has happened in last few days!  

 

Someone on old chat said her monitors were off - this has never been an issue.  Co-worker turned both monitors on at host location just to see.  No different.

 

OS system on host and remote are both Windows 10.  

LOGMEIN PRO

version 4.1.0.14344 March 12, 2021 17:10

Last update March 19, 2021 8:03

Jenawrey
Active Contributor

Re: dual monitor icon/button missing after update (pro)

Hmmmm - the "client" is myself remoting from home.  Both apps have auto-updates.  I will double check.  Thanks.

Jenawrey
Active Contributor

Re: Monitors button disappears from Log Me In options Ribbon during remote session

Have you seen a response?  I just posted my same question yesterday.  I see no one answered you from January?? So thought you may have a fix

 

Thank you

Anonymous2
Active Contributor

Re: DUAL MONITOR - OPTION NO LONGER IN MENU OPTIONS

I am having a similar issue after upgrading to 4.1.0.14344.

Before upgrading, my multi-monitor worked flawlessly and seamlessly.

After upgrading, LogMeIn Pro only sees 1 and supports 1 monitor no matter what I tried.  I've rebooted by host and client multiple times and have tried every solution previously listed on the forums without succcess.

Initially the Monitors option doesn't even show up under Options.   To get it to return, I have to change my resolution to Match Resolution.   When I do that, the Monitors option appears just long enough for me to click it then it disappears again, and Match Resolution goes back to a fixed resolution.

Anonymous2
Active Contributor

Re: dual monitor icon/button missing after update (pro)

I am having a similar issue after upgrading to 4.1.0.14344.

Before upgrading, my multi-monitor worked flawlessly and seamlessly.

After upgrading, LogMeIn Pro only sees 1 and supports 1 monitor no matter what I tried.  I've rebooted by host and client multiple times and have tried every solution previously listed on the forums without succcess.

Initially the Monitors option doesn't even show up under Options.   To get it to return, I have to change my resolution to Match Resolution.   When I do that, the Monitors option appears just long enough for me to click it then it disappears again, and Match Resolution goes back to a fixed resolution.