cancel
Showing results for 
Search instead for 
Did you mean: 
Ray2774
New Contributor

Remote computer already in session

When I access logmein website to remote into one of my computer, that computer shows "in session" already.  Also, when I physical go to the that remote computer (host) it's locked.  Does this mean someone has accessed the host computer remotely and did not log out properly?  If so, I how do I unlocked so I can access host from host? 

2 REPLIES 2
cgcovas
New Contributor

Re: Remote computer already in session

estou tendo  mesmo problema..... quando consigo acessar, apenas consigo visualisar a tela, nao tenho acesso aos arquivos. o mouse movimenta mas nao clica. 

MWPollard
Active Contributor

Re: Remote computer already in session

Open the Dashboard rather than Remote Control.

Go to Preferences, and Advanced. Click View Reboot Options.

Click Restart LogMeIn.

MWPollard_0-1628083403549.png

This will not restart the computer, only LogMeIn - and doing so will disconnect any existing sessions - including yours. Give it a minute to restart the service and then reconnect to the computer.